HR Shared Services Coordinator
Posted on: January 26, 2023
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen's network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com,
LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook:
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Responsible for delivering Human Resources administrative support
to employees, managers and executives through efficient, scalable,
and high quality operational systems and processes. Performing in
rotational assignments, provides 1st tier support to the employee
population primarily in US, Canada, and APAC. -Supports and works
closely with HR COEs and HRBP teams in support of the HR
administrative processes. Offers superb customer service by
exemplifying: -Accountability, Integrity, Performance, Respect,
Service, and Teamwork.
THE MAIN RESPONSIBILITIES
Aid employees through the voluntary resignation, retirement and
reduction in force processes, working collaboratively within HR and
Legal. Educate exiting employees regarding their benefits, equity
and final pay implications related to termination.
Assists in the training/cross-training of other HR Shared Services
Coordinators on the employment life-cycle and updates process
documentation. Tracks shared services metrics and reviews
communications and suggested edits and content.
Coordinate onboarding activities for new hires while ensuring they
have a positive experience. Respond to candidates', hiring
managers', and recruiters' general onboarding questions,
coordinates interview scheduling, dispositions candidates, arranges
candidate travel, generates offer letters, initiates and monitors
background checks and drug screens, coordinates the completion of
new hire paperwork, and works with multiple stakeholders to procure
equipment for the new hire's start date.
Serve as the primary contact for internal and external HR customers
via the HR Service Center. Respond to all general human resources
questions including: payroll questions, interpretation of human
resources policies and procedures, HR system navigation questions,
invoicing and completing various audits for compliance
Support training teams. Responsible for supporting multiple
training initiatives simultaneously, both in-person and virtually.
Play a key role in the planning and implementation of key training
initiatives and responds to employee inquiries. Daily
administration could include, but is not limited to, calendar
management, catering, classroom set-up, document preparation,
survey administration, and attendance tracking.
OTHER JOB REQUIREMENTS
High School Diploma/GED and at least 1 year of relevant job
experience with similar essential duties.
Excellent customer service skills.
Ability to be flexible, a team player and interface professionally
with all levels of employees, applicants and vendors, including
taking personal responsibility for customer satisfaction, providing
clear explanations and making an extra effort to satisfy customer
Demonstrates proclivity to utilize tools and quickly locate
Capable of handling difficult situations by demonstrating
professionalism and confidentiality.
Propensity to build solid cross-functional relationships.
Responds to telephonic and electronic inquiries timely, while
providing friendly, and professional answers to inquiries.
Coordinates multiple projects, prioritizes effectively, including
producing high quality work under tight deadlines.
Possesses excellent organizational skills; detail oriented, and
Ability to maintain a high level of confidentiality.
Demonstrates a sense of urgency as warranted.
Strong problem solving and administrative capabilities.
Detail and numbers-oriented.
Team-player; always open to offer innovative and constructive ideas
to continue our team's success, processes and efficiency.
Possess Microsoft Word, Excel and Outlook skills.
WHAT TO EXPECT NEXT
Requisition #: 319014
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). -We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. -Job duties and responsibilities are subject to change
based on changing business needs and conditions.
SALARY MIN: $36,450
SALARY MAX: $81,000
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional informationhere. We're able to answer any
additional questions you may have as you move through the selection
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
Keywords: Lumen, Charleston , HR Shared Services Coordinator, Other , Charleston, West Virginia
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