Senior Telecom Analyst - IT Desktop Telecommunications - Northgate-400 Association Dr.
Company: CAMC Health System
Location: Charleston
Posted on: May 21, 2023
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Job Description:
Job Summary
Constructs, installs, operates, programs, monitors, repairs, and
maintains the organization's telecommunications systems and
equipment. Assesses telecommunication needs, and provides technical
support for network design activities. Assists in designing and
developing the organization's telecommunications systems. Provides
customer training of the telecommunications features and
functionality. May perform feasibility studies for small projects.
Responsible for the basic upkeep, configuration, and reliable
operations of microprocessor-based computing systems, printers, and
peripherals. Demonstrates an advanced understanding of and meets
the service level agreements of the organization. Demonstrates a
basic understanding and adheres to departmental processes for
change control. Maintains a level of cybersecurity knowledge
sufficient to securely accomplish their job duties.
Responsibilities
1. Works under minimal supervision. Relies on experience and
judgment to plan and accomplish assigned tasks. May be designated
as a "lead" worker. May periodically assist in orienting and
training lower level employees. May check the work of lower level
employees. 2. Duties and tasks reflect substantial variety and
complexity. Serves as a resource to others in the resolution of
complex problems and issues. Performs some advanced technical work
as part of training and development. 3. Performs phone switch
administration. 4. Under minimal supervision, utilizes the current
service management solution to work incident and service request
tickets in accordance with agreed-upon SLAs throughout the ticket
lifecycle. 5. Demonstrates a senior-level understanding of LAN/WAN
topologies, QoS standards, protocols, cabling, wiring, circuits,
digital computers and all related systems and devices. 6.
Demonstrates a senior-level ability to perform end-to-end
troubleshooting and problem resolution for voice, video and unified
communications (UC) systems. 7. Demonstrates a senior-level ability
to gather appropriate details for communications designs. 8.
Demonstrate a senior-level ability to work effectively with teams
and customers across various departments. 9. Under minimal
supervision, performs moves, adds, and changes of
telecommunications equipment as required. Tests telecommunication
components, including analog circuits, T1 lines, transmission
lines, and circuit packs. 10. Under minimal supervision, operates
and maintains data test equipment, analyzes telecommunications
system data, and demonstrate the basic ability to make corrections
to the systems as needed. 11. Under minimal supervision, performs
preventative maintenance on existing telecommunications systems.
12. Under minimal supervision, trains end users in the use of
telecommunication equipment in various settings. 13. Demonstrates a
senior-level ability to produce all relevant documentation,
including step-by-step instructions, installation and configuration
settings, and quick reference cards. 14. Contributes to the
organization's financial goals by recommending improvements that
enhance the team's technical capabilities, drive efficiencies, and
reduce operating costs. 15. Under minimal supervision, responds to
all unplanned outages and critical events. Performs performing
repair services in emergency situations.
Knowledge, Skills & Abilities
Patient Group Knowledge (Only applies to positions with direct
patient contact)The employee must possess/obtain (by the end of the
orientation period) and demonstrate the knowledge and skills
necessary to provide developmentally appropriate assessment,
treatment or care as defined by the department's identified patient
ages. Specifically the employee must be able to demonstrate
competency in: 1) ability to obtain and interpret information in
terms of patient needs; 2) knowledge of growth and development; and
3) understanding of the range of treatment needed by the
patients.Competency StatementMust demonstrate competency through an
initial orientation and ongoing competency validation to
independently perform tasks and additional duties as specified in
the job description and the unit/department specific competency
checklist.Common Duties and Responsibilities (Essential duties
common to all positions)1. Maintain and document all applicable
required education. 2. Demonstrate positive customer service and
co-worker relations. 3. Comply with the company's attendance
policy. 4. Participate in the continuous, quality improvement
activities of the department and institution. 5. Perform work in a
cost effective manner. 6. Perform work in accordance with all
departmental pay practices and scheduling policies, including but
not limited to, overtime, various shift work, and on-call
situations. 7. Perform work in alignment with the overall mission
and strategic plan of the organization. 8. Follow organizational
and departmental policies and procedures, as applicable. 9. Perform
related duties as assigned.
Education
---Associate's Degree (Required)
Education:Certification or Associate Degree or equivalent
experience
Experience:5-7 years of experience in area of specialization or
related profession.
Comment:An agreed upon cabling installer certification (e.g.,
Siemon), within 18 months of hire date.
Credentials
---No Certification, Competency or License Required
Work Schedule: Days
Status:Full Time Regular
Location: Northgate-400 Association Dr.
Location of Job: US:WV:Charleston
Talent Acquisition Specialist: Tamara B. Young
tammy.young@camc.org
Keywords: CAMC Health System, Charleston , Senior Telecom Analyst - IT Desktop Telecommunications - Northgate-400 Association Dr., IT / Software / Systems , Charleston, West Virginia
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