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Hotel Front Desk Agent

Company: Belmond Charleston Place
Location: Charleston
Posted on: May 19, 2019

Job Description:

Responsible for professionally greeting guest in and out of the hotel in an efficient and cordial manner, assisting guests as needed and knowledgeably sell hotel, its programs and amenities. Candidate will answer incoming calls, receive and forward faxes. Candidate must have excellent telephone etiquette and be able to handle heavy volume calls. Must be able to handle cash efficiently and possess computer skills. Minimum 1 year front desk experience strongly preferred. Located at the very heart of downtown Charleston, in the historic district and within walking distance of all the major attractions, Belmond Charleston Place makes every guest feel part of this great Southern city. A gathering point for local society, this luxury hotel blends gentility and old-world charm with a leading-edge spa and innovative cuisine. Renowned as Charleston's finest accommodations, its first class meeting and event facilities are complemented by 'The Club', a private concierge level. Leisure activities include relaxing by the rooftop pool, dining in the award-winning Charleston Grill and browsing the exclusive boutiques. Requirements

  • Be thoroughly familiar with all check-in and check-out procedures and the AM and PM checklist.
  • Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner.
  • Acknowledge (verbally and by name when possible) and register guests, including verifying accommodations on the computer, obtaining vouchers when necessary, establishing guest credit via credit card or credit deposit, completing forms, entering information into the computer and programming room keys.
  • Relay pertinent information regarding accommodations and assist with questions pertaining to and/or booking reservations.
  • Contact various departments to fill guests' needs.
  • Enter all guest information into the computer.
  • Make room changes for guests based on availability.
  • Handle and count large amounts of money accurately and efficiently.
  • Exchange foreign currency, cash traveler's checks and personal checks, balance cash bank and assume responsibility for safeguarding monies.
  • Post charges to guest accounts; transfer charges/credits; run necessary computer reports.
  • Assist with luggage and storage and delivery concerns.
  • Anticipate and handle guest issues and concerns.
  • Escort VIP's to rooms whenever possible.
  • Practice aggressive hospitality at all times.
  • Maintain knowledge of hotel features/services, outlets, hours of operation, etc.
  • Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
  • Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
  • Maintain confidentiality and security of all guest and general hotel information.
  • Assist in other areas as needed. Ability to communicate with hotel guests and employees to their understanding. Ability to provide friendly, efficient and courteous service to guests. Ability to access, input and retrieve information on the computer system. Ability to calculate. Ability to work independently and exercise judgment to resolve personnel and production issues that arise during daily operations. Ability to handle the stress inherent in interacting with co-employees and resolving guest problems. Ability work under pressure, be organized, self-motivated and work well with others. Strong positive attitude and ability to initiate light conversation with guests. Basic knowledge of Charleston and surrounding areas. Ability to provide legible communication. Must be able to complete work in a timely, accurate and thorough manner. Ability to work effectively and relate well with senior management and colleagues. Understanding of the luxury hotel environment. Additional foreign language skills a plus. EOE/DFWP Benefits Belmond Charleston Place provides a comprehensive benefits package for full-time employees including medical, dental, vision, disability, life and AD&D insurance. You are eligible for the majority of these plans after 60 days of full-time employment. The effective date will be the first of the month following your 60th day worked. We also offer 401(k) retirement savings plan, paid vacation and holidays, as well as tuition assistance.

Keywords: Belmond Charleston Place, Charleston , Hotel Front Desk Agent, Sales , Charleston, West Virginia

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