Front Desk Agent Charleston Holiday Inn Express
Company: Shaner Hotel Group
Location: Charleston
Posted on: May 27, 2023
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Job Description:
The Front Desk Agent provides superior guest service and
maintains complete knowledge of all hotel features, services and
hours of operation, as well as local information and directions for
our guests. Main duties include: Checks guests in upon arrival;
Checks guests out upon departure; Processes all payments according
to established hotel requirements; Makes room reservations over the
phone; Provides information and services to guests and visitors;
Assists with luggage; Delivers essential items to guest rooms. Work
shifts vary between the hours of 7am - 11pm every day of the year,
including holidays.
We expect our associates to provide warm, friendly service with a
genuine smile and pleasant attitude. Our goal is to make each guest
feel like they are a welcomed friend. We look for team players who
are willing to learn and who seek opportunities to grow. Prior
customer service and hospitality experience is helpful, but not
required.
Keywords: Shaner Hotel Group, Charleston , Front Desk Agent Charleston Holiday Inn Express, Sales , Charleston, West Virginia
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