Patient Service Representative-Connect Caare

Company: Intermountain Healthcare
Location: Charleston
Posted on: September 25, 2022

Job Description:

**Job Description:**This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.Job Essentials1. Uses available tools to complete timely and quality submission of bills and follows-up on patient accounts to ensure the prompt and accurate receipt of payments.2. Uses appropriate follow-up methods and contacts in working with various payer types to ensure timely billing and claim resolution.3. Performs account analysis for claim acceptance, rejection, or denials to ensure proper payments are received and ensures all account demographics including payer information is accurate and up to date.4. Satisfies all Intermountain requirements regarding procedural, operational and compliance training and updates.5. Maintains expected productivity and quality standards including working all daily, weekly and monthly reports timely and accurately.6. Makes appropriate corrections to accounts during the collection cycle.7. Communicates effectively and professionally with all internal and external entities. Provides courteous and professional service to all Intermountain patients, affiliates, providers, administrators, employees, co-workers, insurance representatives, vendor representatives, attorneys and other stake holders.Minimum QualificationsTwo years of customer service experience.- and -Keyboarding experience.- and -Demonstrated good interpersonal, written, and verbal communication skills.Preferred QualificationsExperience in professional office setting.- and -Billing or collections experience.**Physical Requirements:**Interact with others requiring the employee to communicate information.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.**Location:**Valley Center Tower**Work City:**Murray**Work State:**Utah**Scheduled Weekly Hours:**40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$17.00 - $22.10For a description of Intermountain's employment benefits, clickHERE. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits)Equal Opportunity EmployerIntermountain Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.Thanks for your interest in continuing your career with our team!

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