Remote - Seasonal Tech Support/Customer Service Agent

Company: Sitel Group
Location: Charleston
Posted on: September 16, 2022

Job Description:

Job description

We're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Seasonal Tech Support Representatives to support high-volume inbound customer service projects for our industry-leading technology client.*

Sitel Group has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

Work with us and you'll enjoy:

• Working from the comfort of your home!
• Full-Time Schedule
• $13/hour and incentive opportunities
• 100% Paid Training
• The flexibility of a seasonal role, with the opportunity to become permanentWhat you'll do:
  • Troubleshoot, resolve issues, and address routine Tax Support customer questions
  • Utilize government websites and toolkits to seek out and deliver the right answer
  • Document customer interactions and escalate issues that do not have a known resolution
  • Represent the TurboTax brand and spirit by demonstrating empathy, empowering and partnering with the customer, and providing them the confidence that they can do their own taxes
    
    Required qualifications, skills and experience
    
    Position Requirements:
    • Excellent communication skills, both written & verbal
    • General PC knowledge and comfortable using multiple screens
    • Hard-wired internet connection and a quiet, distraction-free workspace
    • Schedule flexibility and a willingness to learn
    • (1) stand-alone monitor: must have min. of 19" screen
    • Internet speeds at a minimum of 3 Mbps upload, 5 Mbps download
      
      Desired qualifications, skills and experience
      
      Nice to have (but not required):
      • Customer service background
      • Experience with accounting and/or payroll
      • An at-home computer setup
        
        About SYKES
        
        SYKES is now a part of Sitel Group! As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
        
        EEO statement
        
        EOE/Veteran/DisabledRequired
        Preferred

        Job Industries

        • Customer Service

Keywords: Sitel Group, Charleston , Remote - Seasonal Tech Support/Customer Service Agent, Sales , Charleston, West Virginia