Front Desk Agent

Company: Snowshoe Mountain Resort
Location: Charleston
Posted on: January 12, 2022

Job Description:

Full Time - SeasonalRESORT OVERVIEW: Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. We hope to see you soon. POSITION SUMMARY As a Front Desk Agent, you will mostly likely be the first face our guests see as they arrive to the mountain. We are looking for warm and friendly individuals who are eager to assist guests needs by being informative and skilled in conflict resolution. PERKS & BENEFITS For a limited time only, we are offering a $1,000 end of season bonus for our Front Desk Agents that apply, are hired and stay through the end of our winter season (end of March 2022, end date determined by manager). In order to be eligible for the end of season bonus employees must leave the company in good standing.

• Free season pass (summer/winter)
• Friends and family discounts and vouchers
• Pro deals with top industry brands
• Retail, spa, lodging, and dining discounts at Snowshoe owned establishments
• Opportunities to grow your career and professional skills JOB RESPONSIBILITIES
  • Develop computer systems technical knowledge by learning the SMS (reservation and front office systems) and the RTP (ticketing system)
  • Acquire understanding and knowledge of lodging rates by learning the rate structures and all the resort s available accommodations.
  • Confirms lodging accommodations and resort activities by greeting guests, reviewing reservations, making necessary changes, and checking guests into their accommodations
    • Reserve lodging accommodations and resort activities for walk-in guests
    • Achieves a high quality of guest service by answering inquiries
    • Maintains rapport with housekeeping and maintenance services by relaying information
    • Maintains guest confidentiality by safeguarding credit card information, room numbers, addresses, phone numbers and issuing proper keys
    • Contributes to team effortThis job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.Click here to view the full JOB REQUIREMENTS & QUALIFICATIONS REQUIRED Basic math, reading, and language skillsPREFERRED An Equal Opportunity Employer Associated topics: bellstand attendant, concierge, host, hostess, lobby, lodge, luggage, madison, reservations, sunset

Keywords: Snowshoe Mountain Resort, Charleston , Front Desk Agent, Sales , Charleston, West Virginia