Guest Service Representative. - Residence Inn Charleston (170024NG)
Posted on: December 4, 2019
Share what inspires you, and help others discover the world as you
go. Explore, uncover, share, inspire. At Renaissance Hotels.
Residence Inn Charleston located at 200 Hotel Circle, Charleston,
WV, 25311 is currently hiring a Guest Service Representative. Guest
Service Representative: Organize, confirm, process, and conduct all
guest check-ins/check-outs, room reservations, requests, changes,
and cancellations. Secure payment; verify and adjust billing.
Activate and file room keys. Process all guest requests and relay
messages. Print contingency lists to have a record of all guests in
case of emergency. Identify and explain room features to guests;
supply guests with directions and information regarding property
amenities, services, and hours of operation, and local areas of
interest. Ensure that any outstanding requests or problems from the
previous day receive priority and are resolved. Run and review
daily reports/logs. Complete designated cashier and closing reports
in the computer system. Accept and record wake-up call requests and
deliver to appropriate department. Count bank at beginning and end
of shift; secure bank. Process all payment types, adjustment
vouchers, paid-outs, correction vouchers, and miscellaneous
charges; provide change. Notify Loss Prevention/Security of any
guest reports of theft. Follow all company policies and procedures;
report accidents, injuries, and unsafe work conditions to manager;
ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others; support
team to reach common goals. Comply with quality assurance
expectations and standards. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. To
submit your application for this job, please go to:
Renaissance Hotels is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, WV or local laws.
Keywords: Marriott, Charleston , Guest Service Representative. - Residence Inn Charleston (170024NG), Sales , Charleston, West Virginia
Didn't find what you're looking for? Search again!