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Assoc Tech Support Analyst

Company: Horizontal Integration
Location: Charleston
Posted on: August 17, 2019

Job Description:

DescriptionJob Title - Assoc Tech Support AnalystExperience From an experience standpoint looking for ones with call center experience and heavy customer service skills. Will be handling upwards of 75 calls per day (mostly password resets). Projects The Candidate Will Be Working On West Virginia PATH ( Peoples Access to Help ) Team And Team Size Team, West Virginia Technical Call Center Starting team of 5 Top Responsibilities Answer high priority, multiple user, technical calls efficiently and professionally, in a fast paced call center environment Responsible for troubleshooting and driving service restoration through proper escalation of urgent application and system issues Ability to work effectively with state residents, state staff and IT management Provide professional and courteous customer service Ability to communicate effectively with non-technical users Documentation of policies and procedures Proactive monitoring of systems and responding to critical alerts Software Tools/skills At least 2 years of working experience in IT Prior experience working in a Customer facing / call center environment Ability to communicate professionally both written and oral Excellent customer service and soft skills High School diploma or GED equivalent Skills/attributes At least 2 years of working experience in IT Prior experience working in a Customer facing / call center environment Ability to communicate professionally both written and oral Excellent customer service and soft skills High School diploma or GED equivalent Nice To Have Incident Management experience ITIL Foundation - Certified Understanding of FISMA compliance standards #LowHorizontal Integration is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified employees and candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status and /or any other protected class as identified under federal,state or local statute. In addition, Horizontal Integration will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontalintegration.com. All applicants applying must be legally authorized to work in the country of employment.

Keywords: Horizontal Integration, Charleston , Assoc Tech Support Analyst, Professions , Charleston, West Virginia

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