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Transportation Facilitator

Company: Belmond Charleston Place
Location: Charleston
Posted on: January 12, 2019

Job Description:

Candidate will be responsible for maximizing sales for the in-house Belmond Charleston Place Transportation department as directed by the Transportation Manager. Conducts calls to guest rooms suggestively selling any return airport needs. Responsible for the accuracy of airport shuttle booking file. Minimum two years experience in customer service required. Requirements

  • At all times sell the in-house transportation services as directed by the Transportation Manager.
  • Conduct calls to guest rooms suggestively selling any return airport needs, rates of conversion will be monitored.
  • In concert with the Transportation Manager, offer other transportation services as available.
  • Be aware of Driver availability and shuttle manifest.
  • Answer lobby phone and pass on guest needs to bell and valet staff. Maintain an orderly shift log of all Bell Person activities including check in, check out, deliveries, luggage storage, faxes and other room deliveries.
  • Practice aggressive hospitality at all times.
  • Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and professional manner.
  • Provide hotel and city information to residential and event guests.
  • Maintain knowledge of hotel features/services, outlets, hours of operation, etc.
  • Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
  • Maintain confidentiality and security of all guest and general hotel information.
  • Assist in other areas as needed. Strong verbal and written communication skills. Ability to maintain hotel standards, policies, and procedures. Ability to think clearly under high pressure or deadlines. Ability to remain calm and courteous with demanding/difficult guests and/or situations. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Ability to complete work in a timely, accurate and thorough manner. Ability to focus attention on details and be able to organize, prioritize, and follow up. Ability to delegate and oversee tasks. Ability to work flexible hours, including weekends and evenings if necessary. EOE/DFWP Benefits Belmond Charleston Place provides a comprehensive benefits package for full-time employees including medical, dental, vision, disability, life and AD&D insurance. You are eligible for the majority of these plans after 60 days of full-time employment. The effective date will be the first of the month following your 60th day worked. We also offer 401(k) retirement savings plan, paid vacation and holidays, as well as tuition assistance.

    Keywords: Belmond Charleston Place, Charleston , Transportation Facilitator, Professions , Charleston, West Virginia

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