CX UX Research Consultant - Remote
Company: Wolters Kluwer
Location: Charleston
Posted on: April 26, 2024
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Job Description:
CX UX Research Consultant - Remote R0040745
Job Summary:
We are seeking a strong CX/UX Research Consultant to join our
growing UX team in Wolters Kluwer Tax & Accounting North America.
Under leadership of the Manager of CX/UX Design for Tax &
Accounting North America, you'll have the opportunity to join a
very talented group of UX professionals and will collaborate with
UX Designers, product managers, developers and other stakeholders
to develop innovative solutions that empower accounting
professionals and teams to work more effectively and
efficiently.
For this position, you will need to have a strong research
background, effective communication and storytelling skills, and
the ability to drive product vision and strategy based on user and
market insights. You will need to be innovative, challenging the
status quo and inspiring new ideas to disrupt the market.
We're looking for someone who embraces a growth mindset and has a
track record of delivering results as a member of cross-functional
teams. If you want to be a champion for our users, promote design
centered thinking, evolve high quality user research best practices
and encourage data driven decisions across our organization, then
we want you on the team!
NOTE: A portfolio is not required, but a case presentation to
articulate your ability to scope research and communicate findings
is expected during the interview process.---
Required Job Qualifications (minimum):
Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral
Sciences, or related field) AND 2+ years User Experience Research
or related research experience
OR Master's Degree in a relevant discipline (Design, HCI,
Behavioral Sciences, or related field) AND 1+ years User Experience
Research or related research experience
OR Doctoral Degree in a relevant discipline (Design, HCI,
Behavioral Sciences, or related field)
Excellent communication, facilitation, interpersonal, and
organizational skills
Strong knowledge or expertise in UX design principles, design
thinking, Lean UX, and qualitative/quantitative research
methods
Desire to learn and grow with the team
Well versed in analyzing qualitative and quantitative research data
with the ability to produce well-written deliverables (findings
reports, presentations, UX artifacts, etc.) that translate
empirical data into compelling insights and product
recommendations
Proficient with Miro or similar design collaboration tools
NOTE: A portfolio is not required, but a case presentation to
articulate your ability to scope research and communicate findings
is expected during the interview process.
Other Qualifications (preferences):
NN/g UX certification or credits towards certification
Demonstrated skill in collecting and analyzing human behavioral
data to inform UX and product strategy in a technology industry
setting
Experience collecting and reporting user data from Pendo or other
analytics tools
Experience impacting product direction on products leveraging AI
and large language models (LLMs)
Experience working in a B2B environment on enterprise solutions
Experience in a formal Agile development environment.
Experience with Tax & Accounting solutions
Experience collaborating with designers in Figma
Experience working with a User Research platform such as
UserZoom
Essential Responsibilities:
Work across organizational boundaries and across disciplines with
Designers, Researchers, Product Managers, Developers and other
stakeholders to ensure that we're addressing the most critical user
needs and opportunities to impact business and technology
objectives with your user-centered knowledge.
Identify stakeholders across Wolters Kluwer and bring them along as
you provide qualitative and quantitative customer feedback to
influence all aspects of product development.
Tackle problems that require an understanding of intricate
professional workflows and complex technical constraints across
multiple applications (M365 applications, operating system, web
browser), platforms (Windows, Mac, iOS, Android) and devices
(Desktop, Web, Mobile) while working to guide near and long-term
investments.
Understand complex systems by investigating the full context in
which they exist, rather than just the individual parts
themselves.
Create research strategies and plans that leverage existing data
and complement additional research that is needed.
Identify opportunities to improve how we collect user feedback and
communicate findings to maximize user-centered decision making
Help define UX approaches, metrics, and work with others on
research planning.
Innovate and develop new approaches to measure user's
experiences.
Work closely with other UX team resources to ensure all designs
meet usability standards, user experience best practices, industry
design standards and branding guidelines.
Additional Information: Wolters Kluwer offers great benefits and
programs to help meet your needs and balance your work and personal
life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA,
Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time,
and Paid Parental Leave. Full details of our benefits are available
- https://www.mywolterskluwerbenefits.com/index.html
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional
information, software solutions, and services for the healthcare,
tax and accounting, financial and corporate compliance, legal and
regulatory, and corporate performance and ESG sectors. We help our
customers make important decisions every day by providing expert
solutions that combine deep domain knowledge with specialized
technology and services.--- Wolters Kluwer reported 2022 annual
revenues of ---5.5 billion. The group serves customers in over 180
countries, maintains operations in over 40 countries, and employs
approximately 20,000 people worldwide. We are headquartered in
Alphen aan den Rijn, the Netherlands.---
Ranked by Forbes Magazine as among America's Best Large Employers
for 2022 - #84.
Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy
Companies List 2023
(https://www.wolterskluwer.com/en/news/newsweek-ranks-wolters-kluwer-as-the-2nd-most-trustworthy-company-in-the-world)
CEO Nancy McKinstry ranked 16th by Harvard Business Review of the
best performing CEOs in the World.
WK #1 for gender equality in the workplace in the Netherlands & #47
worldwide for 2023 (https://equileap.com/equileap-reports/) .
Diversity Matters : Wolters Kluwer strives for an inclusive company
culture in which we attract, develop, and retain diverse talent to
achieve our strategy. As a global company, having a diverse
workforce is of the utmost importance. We've been recognized by
employees as a European Diversity Leader in the Financial Times, as
one of Forbes America's Best Employers for Diversity in 2022, 2021
and 2020 and as one of Forbes America's Best Employers for Women in
2021, 2020, 2019 and 2018. In 2020, we placed third in the Female
Board Index, and were recognized by the European Women on Boards
Gender Diversity Index. Wolters Kluwer and all of our subsidiaries,
divisions and customer/departments is an Equal Opportunity /
Affirmative Action employer.
**The above statements are intended to describe the general nature
and level of work being performed by most people assigned to this
job. ---** They're not intended to be an exhaustive list of all
responsibilities and requirements. ---The job description provided
is subject to revision and modification at any time.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and
all of its subsidiaries, divisions and customer/business units is
an Equal Opportunity / Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or protected veteran status.
Keywords: Wolters Kluwer, Charleston , CX UX Research Consultant - Remote, Professions , Charleston, West Virginia
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