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Slot Supervisor

Company: Delaware North
Location: Charleston
Posted on: May 16, 2019

Job Description:

Our Exciting Work EnvironmentPLAY Mardi Gras Casino & Resort features more than 850 slot machines and a mix of 25 table games, including Blackjack, Roulette, Craps, Big Six and more. Or test your skill in our Big Easy Poker Room - where you can play beginners and experts alike in Texas Hold'em, Omaha Hi-Lo and 7-Card Stud.STAY Experience our hotel with 150 deluxe rooms, including 21 suites. Every overnight stay offers a double pillow-top mattress; free high-speed internet access; high-definition, flat-screen television; cooked-to-order breakfast; and access to our saline pol, hot tub, fitness center and more.DINE Whether you are looking for an intimate gourmet dinner or a quick meal, Mardi Gras Casino & Resort has something for you. Our French Quarter restaurant offers a fine-dining experience with steaks, seafood and more. The First Turn restaurant allows you to eat casual full-service cuisine while overlooking the greyhound racetrack, and the Bayou Buffet offers endless choices with complimentary beignets. Caf-- Orleans and Crescent City offer a variety of sandwiches and snacks for a lighter, faster option.RACING Join us for live greyhound and simulcast racing action! Enjoy the thrill of betting and winning while overlooking our racetrack or experiencing one of our state-of-the-art simulcast areas. Live racing is available year-round.The OpportunitySummary Supervises the service or repair of all slot and video gaming machines to ensure that they remain in working order. Required to offer excellent customer service, evaluate the slot floor and direct the work force. Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Responsible for making sure the slot parts inventory is accurately maintained
  • Make sure slot techs are trained on different types of machines
  • Responsible for completing all machine installs, upgrades or conversions in a timely fashion
  • Supervises all machine repairs from simple machine repairs to more advanced troubleshooting of machine problems
  • Customer relations when dealing with machine disputes
  • Ensure the proper maintenance of machines is being done in a timely manner and also maintain a schedule for completion of machine maintenance
  • Assign employees to work areas
  • Handle customer disputes
  • Offer excellent customer service
  • Evaluate and rotate employees to needed areas of the slot gaming floor
  • Progressive jackpots, jackpot prizes and large jackpot win verification
  • Keep an open channel of communication to whole department.
  • Reset large jackpot wins on machines.
  • Manage lunches and breaks for Slot Techs and Slot Floor Attendants. Supervisory Responsibilities Responsible for training all new slot attendants and slot tech on machines. Direct slot department floor attendants and technicians.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Who We AreTake your career beyond the ordinary-to the extraordinary.At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at .All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Charleston , Slot Supervisor, Other , Charleston, West Virginia

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