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Bilingual Spanish Tax Expert - CPA - Seasonal Remote

Company: Intuit
Location: Charleston
Posted on: October 11, 2018

Job Description:

OverviewJoin Our Virtual TaxNetwork!At Intuit, our mission is to power prosperity around
the world. Tax experts support that mission to our TurboTax
customers by: providing valuable guidance, instilling trust and
confidence, and building relationships with clients, all while
using state of the art tools and technology. We are hiring
credentialed tax experts (CPA/EA/Practicing Attorney) to join the
largest virtual tax network in the world. Your strength as a
tax professional will allow you to empower and educate people so
that they can lead better lives, and get one step closer to
financial freedom. As a virtual employee, you can decide whether
you prefer to work from your home or your office, and flexible
scheduling means you have a variety of shifts to choose from!
We are
changing the way that people do their taxes, and providing
world-class support from experts across the United States. The way that we support our customers is changing, and we want you
to be a part of it! Our tax experts are agile; continually
learning, working, and providing guidance in new and exciting
ways. ResponsibilitiesThis is a seasonal,
virtual, customer-facing role; you will be using our state of the
art video communication software (SmartLook) to interact with
customersHelp
TurboTax customers who are working on their tax return with 1) tax
advice, including return preparation and signature when required,
2) product/software inquiries, and 3) tax
calculationsCreate
high quality customer interactions and experiences that instill
confidence using deep customer empathy, and your deep knowledge and
expertise in the field of tax
preparationUtilize
and leverage government websites, professional resources, and team
expertise to seek out and deliver the right answer to the customer
using everyday languageApply
defined practices, procedures, and company policies to troubleshoot
and resolve tax advice and preparation customer
inquiriesDocument
customer
interactionsQualificationsMust possess active
credential: EA (Enrolled Agent), CPA (Certified Public Accountant),
or Practicing Attorney with strong tax preparation experience and
extensive knowledge of tax
lawsMust possess active PTIN
(Preparer Tax Identification
Number)3 or more years of recent
experience preparing federal and state individual 1040 tax returns
for clients/customers, using commercial tax preparation software
Professional Circular 230
judgementAudit
experience a plus (IRS and state tax
authorities)Proficient with technology; solid knowledge of computer
operations and softwareMust have
(or be willing to obtain) a dedicated internet connection and
landline phone Strong
customer service skills - ability to interact with customers
through video and audio tools in a way that is professional,
friendly and reassuringExcellent
verbal and written communication
skillsAbility to work in a
fast-paced environment with minimal
supervisionCritical
thinking, problem solving, and
determinationBilingual
(English/Spanish) communication skills (written & spoken) a
plus

Keywords: Intuit, Charleston , Bilingual Spanish Tax Expert - CPA - Seasonal Remote, Other , Charleston, West Virginia

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