Digital Technical Support Engineer
Company: Eaton Corporation
Location: Charleston
Posted on: January 24, 2023
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Job Description:
**Eaton's Marketing Commercial Operations Division is currently
seeking a Digital Technical Support Engineer to join our team. This
role is open to all remote locations in the U.S. however preferred
locations are in the Pacific and Mountain time zones.****Position
Overview:**The primary function of the Technical Support Engineer
is to provide pre-sale and post-sale technical support for Digital
Products. The position includes assisting customers with product
selection, troubleshooting, and application assistance.Making what
matters work at Eaton takes the passion of every employee around
the world. We create an environment where creativity, invention and
discovery become reality, each and every day. It's where bold,
bright professionals like you can reach your full potential-and
where you can help us reach ours.**In this function you will:**+
Provide technical assistance for Eaton's digital products+ Develop,
modify and troubleshoot digital products.+ Support configuration
requests, GUI navigation, password issues, alarm management, and
basic functionality of products.+ Understand and identify issues
associated with software and products to find the right support
resources internally and externally to Eaton.+ Manage daily phone,
chat, and email activity.+ Effectively communicate product value
proposition and product line strategies.+ Make recommendations for
product enhancements.+ Generate sales leads for the field sales
organization.+ Participate in the development and maintenance of
product support resources.+ Participate on teams to enhance team
performance and drive process improvement.**Why work at Eaton?** We
provide benefits that are industry competitive and focused on
employee well-being. Listed below are programs that are offered
globally, but program availabilities may vary by site.+ Flexible
work options to help balance work/life demands (at participating
Eaton sites)+ Healthcare/retirement savings programs+ Competitive
compensation packages to reward skills and performance+ Tuition
assistance or financial help for ongoing learning and development+
Health, Dental, Vision & Wellness programs+ Donation matching
(U.S., Canada, Puerto Rico)When we embrace the different ideas,
perspectives and backgrounds that make each of us unique, we - as
individuals and as a company - are
stronger.**Qualifications****Required (Basic) Qualifications:**+
Associate degree from an accredited institution+ Sponsorship is not
available. Candidates must be legally authorized to work in the
U.S. on an ongoing basis without requiring company
sponsorship.**Preferred qualifications:**+ Bachelor's degree in
engineering, computer science, or other technical fields from an
accredited institution+ 2 years' experience in technical support,
software, IT, or residential IoT products+ Fluent in French and
English.**Position Criteria:**+ Ability to clearly document key
learnings into Knowledgebase articles and references for internal
and external consumption+ Troubleshooting skills for web browsers
and mobile apps+ Know how to use development tools to determine
server issues or client issues+ Basic networking skills for
troubleshooting communications, connections, architecture of
software plus hardware solutions+ Familiarity with configuring
firewall rules, check for open ports, capture & analyze data
packets+ Communication skills+ Self-management skills+ Customer
service skills+ Able to work well with people across multiple
functions+ Organized, detail oriented and ability to manage
multiple priorities+ Exceptional listening skills and
self-motivation are essential+ Strong analytical and
problem-solving skills+ Ability to make timely decisions when
several alternatives are availableAt Eaton, we strive to provide
compensation and benefits that attract, engage, and retain the best
talent. This includes competitive pay and a variety of benefit
programs for eligible employees.The expected annual salary range
for this role is $59,200 - $86,900 a year.Please note the salary
information shown above is a general guideline only. Salaries are
based upon candidate skills, experience, and qualifications, as
well as market and business considerations.We know that good
benefit programs are important to employees and their families.
Eaton provides various Health and Welfare benefits as well as
Retirement benefits, and several programs that provide for paid and
unpaid time away from work. Click here for more detail: Eaton
Benefits Overview
(https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf)
. Please note that specific programs and options available to an
employee may depend on eligibility factors such as geographic
location, date of hire, and the applicability of collective
bargaining agreements.\#LI-MM4Eaton considers qualified applicants
regardless of criminal histories, consistent with local laws. To
request a disability-related reasonable accommodation to assist you
in your job search, application or interview process, please call
412-893-3600 or send an email to:
AccommodationsForApplying@Eaton.comEaton is an intelligent power
management company dedicated to improving the quality of life and
protecting the environment for people everywhere. We are guided by
our commitment to do business right, to operate sustainably and to
help our customers manage power ? today and well into the future.
By capitalizing on the global growth trends of electrification and
digitalization, we're accelerating the planet's transition to
renewable energy, helping to solve the world's most urgent power
management challenges, and doing what's best for our stakeholders
and all of society. Founded in 1911, Eaton has been listed on the
NYSE for nearly a century. We reported revenues of $19.6 billion in
2021 and serve customers in more than 170 countries.Our culture is
built on a strong commitment to practicing our core values and
supporting our employees with the tools they need to succeed. We
have demonstrated our passion for sustainability with the
announcement of cutting carbon emissions from the company's
operations by at least 50 percent by 2030.Eaton is committed to
having a workforce that is diverse and non-discriminatory at all
levels, reflecting the diversity of our customers and the varied
environments in which we conduct business around the world. Our
success depends on our ability to attract and retain the very best
people unlimited by race, color, social or economic status,
religion, national origin, marital status, age, disability, veteran
status, sexual orientation, gender identity or any protected
status. Eaton follows relevant non-discrimination laws and
regulations in the countries where we operate. It is the policy of
the Company to make all decisions regarding employment, including
hiring, compensation, training, promotions, transfers, or lay-offs,
based on the principle of equal employment opportunity as defined
above.**Job: Sales****Region: North America - US/Puerto
Rico****Organization: MCO Marketing Commercial Operations****Job
Level: Individual Contributor****Schedule: Full-time****Is remote
work (i.e. working from home or another Eaton facility) allowed for
this position?: Yes - Remote****Does this position offer
relocation?: No****Travel: Yes, 10 % of the Time**
Keywords: Eaton Corporation, Charleston , Digital Technical Support Engineer, Other , Charleston, West Virginia
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