Senior Assistant Customer Support
Posted on: November 22, 2021
Gainwell Technologies LLC
Job Description Job Description Summary Responds to basic, multiple
customer inquiries and requests. Essential Job Functions
- Answers telephones and responds to basic customer questions
and/or forwards call to appropriate personnel.
- Records call on account history record with results of the
inquiry; initiates required confirmation without direct
supervision. Researches customer inquiries and responds to
appropriate parties in a timely manner.
- Processes customer requests by sending faxes, returning
telephone messages, sending mail documents, or using other related
- Processes calls in a manner that ensures service level
agreements (SLAs) are met or exceeded. Records calls, processes
requests and updates account history with results of inquiry to
include proper documentation.
- Processes and distributes incoming and outgoing mail for
multiple clients in accordance with established service level
- Performs data entry and matches documents to appropriate
accounts to ensure up to date and accurate information.
- Interfaces with team members, management, and customers in
reference to customer service issues.
- Reviews client reports on a weekly basis to ensure data
integrity; prepares and submits report to management.
- Reviews and recommends modifications to procedures and workflow
as necessary to ensure efficient and effective processing of
transactions. Basic Qualifications
- High school diploma or G.E.D.
- Two or more years of customer service or other telephone
- Experience working with organizational functions and
- Experience working with fax machines, computer software, and
- Experience working with and skilled in the use of help desk
software Other Qualifications
- Business and analytical problem solving skills
- Communication skills
- Ability to work independently
- Ability to follow oral and written directions Work Environment
- Office environment
- May require shift work
Keywords: Gainwell, Charleston , Senior Assistant Customer Support, Other , Charleston, West Virginia
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