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Call Center/Application Processor

Company: Manpower
Location: Charleston
Posted on: November 16, 2021

Job Description:

Call Center/Application Processor GENERAL SUMMARYResponsible for providing high quality customer service in the Call Center by receiving incoming calls, answering questions, solving problems, and providing program information to clients. Hours Monday - Friday 8:00am-5:00pm or 10:00am -7:00pm PRINCIPAL DUTIES AND RESPONSIBILITIES:Answer a high volume of inbound calls from applicants, voucher program participants, Public Housing residents, and any other callers that are directed to the call center.Promptly respond to all inquiries regarding program information, agency procedures, waiting list information, agency events, other services, etc.Provide a high level of customer service by interacting with callers in a professional and courteous manner.Document calls and inquiry resolution by entering accurate and detailed notes into the electronic system of record according to the Call Center Manager's guidelines.Use the electronic system of record to research client inquiries.Resolve calls upon first contact with the client.Communicate with other employees via email to follow-up on client requests, or to relay any issues outside of the scope answerable by the Customer Service Representative position.Maintain client confidentiality.Understand and follow moderately complex written and oral instructionsCommunicate and relate to persons of diverse backgrounds and abilitiesEstablish and maintain effective working relationships with other employees and residents.Work well in a team setting.Ability to communicate clearly and concisely, verbally and in writing.Possess listening, problem solving, and organizational skills.Attention to detail. MINIMUM QUALIFICATIONS:High School diploma or equivalent required. Legal right to work in the US. Willing to submit to pre-employment background, drug screen. Must have reliable transportation. Skilled in Computer operations. Experience in a high-volume call center environment a plus.Who is Manpower?Locally owned, but globally connected, Manpower is a full-service staffing and human resources company that provides thousands of jobs every year across West Virginia, Ohio and Kentucky. Manpower provides recruitment and assessment, training and development, career management, outsourcing and workforce solutions across the region.For more information on exciting local employment opportunities and to register with us, please visit is an EEO/AA/ADA/Veterans employer.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Keywords: Manpower, Charleston , Call Center/Application Processor, Other , Charleston, West Virginia

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