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Customer Experience Representative

Company: Enterprise Rent-A-Car
Location: Charleston
Posted on: November 12, 2021

Job Description:

Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This full-time position offers compensation of $15.00 per hour and is an evening shift schedule. Shifts Available: Monday - Friday: 4:00 pm - 11:30 pm Sunday 4:00pm - 11:30 pm (every other) This posting is for the Yeager Airport location in Charleston, WV. Full-time employees are offered a comprehensive benefits package including: * Health, dental, and vision insurance * Paid time off and paid holiday time * Direct deposit * 401k retirement investment plan with company match and profit sharing * Access to Employee Assistance Program * Discounts on renting vehicles * Discounts on purchasing vehicles through Enterprise Car Sales As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here. Responsibilities * Meet and greet customers in a professional, friendly, and timely manner * Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment * Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information * Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors * Place outgoing calls for callback management, and miscellaneous calls as assigned * Assist to assess condition of rental upon return * Notify Management of any known customer problems * Notify Management of any known vehicle problems and any required vehicle maintenance * Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Equal Opportunity Employer/Disability/Veterans Qualifications * Must be at least 18 years old * High School Diploma or G.E.D. required * Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support * Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI). * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Apart from religious observation, must be able to work the following shift/schedule: * Monday - Friday 4:00 pm - 11:30 pm Sunday 4:00 pm - 11:30 pm (every other)

Keywords: Enterprise Rent-A-Car, Charleston , Customer Experience Representative, Other , Charleston, West Virginia

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