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Facility Operations Supervisor

Company: Scioto Services
Posted on: July 16, 2021

Job Description:


Winans, a Scioto Services company which is a Marsden Holding company, provides janitorial, security, building maintenance and specialty property services solutions throughout the United States. Winans combined national support and local operations provides our clients and employees with the strength and stability of a large corporation with the individualized care of a small business.

Our hiring philosophy is rooted in the idea that hiring local builds business and economy and brings in the best employees. We believe in our employees. We invest in our employees. A career at Marsden means a career that you can grow with. It is not uncommon for employees to be promoted from within. In fact, our current CEO started out as a cleaner with Marsden many years ago!

Job Skills / Requirements


Under the direction of the General Manager of Operations, is responsible for the daily maintenance of multiple facilities, to include direct supervision and training of cleaning associates, management of e-hub time and budgets. Supervises and coordinates activities of associates engaged in cleaning and maintaining assigned facilities.

Core Responsibilities

  • Able to perform the duties of supervised staff
  • Establishes and maintains excellent customer relations through daily contact and customer visits in assigned territory, taking all actions necessary to ensure completion and quality of required scope of work
  • Completes regular quality inspections of assigned accounts and acts appropriately based on results of the quality inspections
  • Provides accurate and timely information to human resources regarding current staffing and future staffing needs. Actively participates in recruiting process with recruiters and leadership staff
  • Holds regular feedback conversations with staff to discuss performance and development goals
  • Ensures all associates are properly trained at each assigned account with a focus on long term retention.
  • Maintain a safe work environment for self and employees by enforcing the company's safety, recognition, and training programs
  • Handles administrative duties of assigned accounts to include, but not limited to: timekeeping, documentation of employee performance and safety, and maintaining inventory of necessary supplies

Business Conduct
  • Commits to behave in compliance with the company's values and Code of Conduct
  • Builds a culture of work safety and leads by example with one's own safe behavior
  • Treats co-workers with respect and approaches conflict with positive intent and professionalism
  • Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made
  • Ensures one's own compliance with the company's published Operations Standards

Financial Responsibilities
  • Understand budget and labor costs of assigned accounts
  • Work with General Manager of Operations to operate effectively within established budget guidelines

Supervisory Responsibility
  • Manages eight to nine supervisors that provide service to approximately 100 customer sites.

Skills Required
  • Must have a coaching mindset and be a champion of your team
  • Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like.
  • The ability to think creatively and mobilize resources as necessary
  • Knowledge in scheduling and planning
  • Collaborative style with strong influencing skills
  • Possess personal qualities of integrity, credibility, and commitment to the organizational values
  • Knowledge of cleaning procedures and practices
  • Knowledge of commercial floor care and floor care products
  • Knowledge of safety practices
  • Good time management
  • Proficient written and verbal English communication
  • Strong employee and client focus.
  • Ability to work in a fast-paced environment with changing priorities.

Education and Experience Preferred
  • Registered Building Service Manager (RBSM)
  • OSHA General Industry 10 or 30
  • 5+ years of commercial cleaning experience and/or floor care
  • 3-5 years supervisory experience in a commercial cleaning or similar environment

Physical Requirements
  • Regularly required to walk, stand, use hands, and reach
  • Occasionally sit, climb, balance, stoop, kneel, crouch, crawl
  • Regularly lift and/or move up to 50 lbs


Regular daily travel within assigned territory - this is a mobile position. Requires use of a personal vehicle. Auto and mileage reimbursement programs are part of this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education Requirements (Any)

High School Diploma or GED

Additional Information / Benefits

Scioto Services is an Affirmative Action, Equal Opportunity Employer. Scioto does not discriminate against any employee or applicant for employment because of race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan

This is a Full-Time position May be required to work evenings and/or weekends in addition to standard business week/day hours..

Keywords: Scioto Services, Charleston , Facility Operations Supervisor, Other , CHARLESTON, West Virginia

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