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Client Support Rep Lvl 2

Company: Fiserv
Location: Charleston
Posted on: June 10, 2021

Job Description:

Job Title is Client Service AnalystResponsible for providing expertise and support of product issues for our Originate product suite. Act as primary focal point between our Clients and Product Management / Development for product issues and problem resolution for production clients.Support and troubleshoot the functionality and configuration of the Originate Deposit application and interaction with Third Party interfacesLog, track and manage all incoming calls professionally, maintain current notes, provide timely (measured by internal service level agreements) and accurate resolution of client issues, ensuring client satisfactionMust be able to stage test scenarios in test environments, recreating and documenting each step as reported by clientMust have strong trouble shooting and analytical backgroundSubmit system defects and enhancements to development with detailed analysisParticipate in ongoing associate training sessionsBeing able to work independentlyBasic Qualifications for Consideration :College degree in Computer Science, Computer Engineering, Information Technology or related field, with three years minimum experience with a Business Application Software.Bachelors degree in business or equivalent field.Two year of banking experiencePreferred Skills, Experience, and Education:Must possess exceptional Client Service interpersonal and organizational skills as well as excellent written and verbal communication skillsMinimum of 3 years Client Services experienceMinimum of 3 years of software analysisKnowledge of Microsoft Office Word, Excel and Power PointKnowledge of Financial Industry a plusKnowledge of how to work with XML data filesWho We Are:Digital Lending and Origination is a business unit with a digital imprint with new products for the origination of financial institutions business (online application to open checking, savings, auto loans, etc) while maintaining the tradition of loan origination software to complete Consumer, Equity, Business and Mortgage lending. Part of an End to End solution providing financial institutions the mobility for todays business needs .Fiserv is an Equal Opportunity Employer/Disability/Vet.

Keywords: Fiserv, Charleston , Client Support Rep Lvl 2, Other , Charleston, West Virginia

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