Systems Administrator 3 --IT Technology --Northgate-400 Association Dr.
Company: Charleston Area Medical Center
Posted on: June 10, 2021
Responsible for the upkeep, configuration, and reliable operation
of computer systems within the Information Services Department.
Ensures the uptime, performance, resources, and security of the
systems, meet the service level agreements of the organization. May
acquire, install, or upgrade computer components and software;
provide routine automation; maintain security policies;
troubleshoot; train and/or supervise staff; or offer technical
support for projects. Experience with Exchange
Administration/MO365/Cloud (Azure, AWS, Google) preferred.
* Usually works under intermediate supervision, conferring with
Manager/Supervisor on unusual matters May be assisted by
Entry/Junior or Intermediate Level Personnel. May mentor, train,
and monitor Entry/Junior staff members for assigned work
Assignments are broad in nature, usually requiring originality and
ingenuity. Has appreciable latitude for un-reviewed action or
decision Under intermediate supervision, performs work that is
varied and that is difficult in character involving responsibility,
including, but not limited to, the following: Write operational
automation scripts/programs to minimize manual processes. Write and
maintain documentation for staff members and operators to use for
the management of assigned application(s). This would also relate
to knowledge base entries for Customer Support Center. Troubleshoot
daily problems and provide resolutions with minimal support. Apply
maintenance as required to keep system O/S current and to resolve
problems. Maintain and write programs to support
changes/enhancements to system. Demonstrates an understanding of
the vendor's version control, update processes, and maintenance and
support processes. Demonstrates an understanding of the automation
capabilities of a given O/S. Demonstrates an understanding of
performance tuning tools available for a particular O/S and
assigned application(s), and the ability to work with other I/S
team members, as required, concerning performance tuning and
capacity planning. Demonstrates the ability to review audit logs
(e.g., performance, security, error logs, etc.) and respond
appropriately. Demonstrates an understanding of current and future
customer workflow requirements that relate to ongoing support and
new implementations. On path for to complete
certification/accreditation for specific vendor and/or governing
body related to specific applications/tools for which responsible
Demonstrates understanding of the RFQ/RFP process. All other duties
Knowledge, Skills & Abilities
1. Maintain and document all applicable required education. 2.
Demonstrate positive customer service and co-worker relations. 3.
Comply with the company's attendance policy. 4. Participate in the
continuous, quality improvement activities of the department and
institution. 5. Perform work in a cost effective manner. 6. Perform
work in accordance with all departmental pay practices and
scheduling policies, including but not limited to, overtime,
various shift work, and on-call situations. 7. Perform work in
alignment with the overall mission and strategic plan of the
organization. 8. Follow organizational and departmental policies
and procedures, as applicable. 9. Perform related duties as
* Bachelor's Degree (Required) Substitution: May substitute more
than 8 years of related experience for the bachelor degree.
Experience: 5-8 years of related professional information
technology support experience and completion of Formal Software
Training with applicable vendors within 12 months of hire.
* No Certification, Competency or License Required
Work Schedule: Days
Status: Full Time Regular
Location: Northgate-400 Association Dr.
Location of Job: US:WV:Charleston
Keywords: Charleston Area Medical Center, Charleston , Systems Administrator 3 --IT Technology --Northgate-400 Association Dr., Other , Charleston, West Virginia
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