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Support Software Engineer, Senior

Company: Infor
Location: Charleston
Posted on: October 12, 2019

Job Description:

BI Support Engineer
Charleston, WV

We are looking for an exceptional Business Intelligence Support Engineer for our Customer Support Services.

RESPONSIBILITIES:
- Analyzing customer s Business Intelligence product configuration & troubleshooting issues with deep analysis of data architecture, modeling, reporting and dashboards.
- Troubleshooting Star schema and Snowflake design models with a deep understanding of Data Warehousing concepts.
- Resolving data modeling issues for Birst customers.
- Troubleshooting and resolving complex SQL scripting issues.
- Troubleshooting application and database event logs, system Backup & Recovery, application Load balancing/clustering
- Managing multiple incidents & problems while working in high visibility situations
- Working independently and with minimal supervision to complete tasks and assignments as directed.
- Coordinating with internal product and hosting teams to ensure timely resolution of customer issues.
- Contributing to our ever growing Knowledge Base Articles.
- Identifying and promoting opportunities to reduce the amount of direct support required through product improvements, training, online support, and self-service.

QUALIFICATIONS:
- Bachelor s degree, preferably in computer science
- Excellent analytical & logical problem-solving skills required.
- 2 to 6 years of experience with one or more Business Intelligence tools like Microstrategy, Business Objects, Cognos, OBIEE and QlikView.
- 1 to 3 years of experience in SQL with common RDBMS like SQL Server, Oracle, Teradata, MySQL, Postgres etc.
- Ability to write and debug complex SQL
- Exposure to data modeling for data warehousing- star, snowflake schema designs
- Exposure to ETL, Data Integration tools like Informatica, Microsoft SSIS, Data Stage, Data Integrator, etc. is a plus. Knowledge of high availability & performance tuning techniques in SQL Server Administration is a plus.
- Experience with Salesforce.com (SFDC), CRM or SAP is a big plus.
- Knowledge of Windows architecture, HTML, XML and an understanding of the internet is a big plus.
- Ability to take leadership of issues and drive them to closure High energy, passion and drive for success.
- Outstanding written and verbal communication skills, the ability to manage conflict, and scheduling flexibility
- Prior experience of working in a technical support environment is preferred.
- Willingness to work off hours as needed.

Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work.

If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources at 470-548-7173 and/or ADAAA@infor.com

Applicants to and employees of most United States private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination. For additional information please see EEO is the Law poster, the EEO Supplemental as well as the Statement of Policy..

Keywords: Infor, Charleston , Support Software Engineer, Senior, IT / Software / Systems , Charleston, West Virginia

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