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Technology Specialist

Company: Undisclosed
Location: Charleston
Posted on: March 14, 2019

Job Description:

Overview

The Agency Technology Specialist is responsible for implementing and managing the use of technology in the agency and represents the agency on all system access issues. This includes the setup, rollout, maintenances and oversight of Home Office and agency specific technology requirements, practices and equipment. It also includes the oversight of effective, secure & compliant agent system and software usage.

Responsibilities

--- Administer hardware and software updates accurately and efficiently.

--- Administer agency telephone and voicemail systems.

--- Ensure scheduled maintenance is performed to include monthly security patching of all Windows servers.

--- Perform field access duties - including changes, deletions, additions and timely termination of access.

--- Complete and submit timely & orderly field security audits.

--- Promptly react and manage all cyber threats, including malware, phishing, ransomware, and other compromises.

--- Troubleshoot desktop support and/or system problems.

--- Inform agency when systems are down and maintain communication until resolved.

--- Perform required maintenance to ensure successful use of hardware, software and peripherals.

--- Train new agents on agency technology.

--- Ensure approved encryption, anti-virus and malware detection software is current on all agency devices.

--- Identify opportunities for the agency to improve productivity with technology.

--- Attend and participate in all meetings with updates on technology and systems issues.

--- Maintain complete inventories of all hardware, software and other computer related technology.

--- Forecast any hardware or software purchases required/recommended.

--- Manage agency ticketing system for requests within specified service-level-agreements.

Qualifications

--- Coursework/degree in computer science, or at least 1 year of experience in network installation and maintenance in a business environment.

--- Ability to independently repair a personal computer, install and configure Windows 7 / Windows 8, Windows 10, Mac OS and Windows Server network operating systems and train and end user in successful operation of PC workstation software.

--- Ability to configure and troubleshoot mobile devices, including iPads and other tablets, iPhones, and Android smart phones.

--- Windows network coursework/certification preferred.

--- Ability to create and deliver effective presentations to promote technology usage.

--- Ability to interpret an extensive variety of technical instructions to define problems collects data, establish facts, draw conclusions, and present recommendations.

--- Regional travel to district and agent offices on an as needed basis.

--- Ability to independently identify, organize and prioritize client needs to execute daily work.

--- Strong interpersonal communication and collaboration skills.

--- Detail oriented with attention to accuracy and timeframes.

--- Flexible work schedule to meet business demands.

--- Proficient and adaptable with technology.

--- Strong interpersonal and communication skills.

--- Strong organizational skills.

--- Strong understanding of the sales cycle.

--- Entrepreneurial mindset.

--- Ability to create and leverage metrics for reporting.

--- Ability to delegate and manage accountability.

--- Results driven.

Keywords: Undisclosed, Charleston , Technology Specialist, IT / Software / Systems , Charleston, West Virginia

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