User Support-Help Desk Technician
Company: Leidos
Location: Piketon
Posted on: April 3, 2026
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Job Description:
Leidos is seeking a User Support – Help Desk Technician to
provide first point of IT contact for users for the infrastructure
and remediation contractors at the Portsmouth site (Piketon, Ohio).
The User Support – Help Desk Technician performs as part of a
dedicated and customer-focused IT team to ensure that all end-user
needs are met. The position provides a range of IT services,
including first level technical support - troubleshooting hardware,
software, and network issues for end-users via phone, email, or
in-person. Using the IT Service Management (ITSM) System to create
and distribute work orders to the correct IT team member or queue.
Position would be M-TH 10 Hour Days Primary Responsibilities: The
ideal candidate will be responsible for providing direct user
support for standard desktop utilities and business applications.
Will serve as the help desk contact for the site IT services and
will demonstrate a personal commitment to safety and quality.
Serves as the first point of contact for users needing technical
assistance, IT guidance, or to submit IT requests. Responsible for
diagnosing and resolving technical problems, facilitating timely
resolutions to maintain productivity, and ensuring high-quality
customer service. Informs IT service administrators of problems to
be resolved and coordinates the resolution between the service
administrator and the functional users. Maintains related
documentation and technical information. Provides break-fix support
of existing/new hardware, software, and system initiatives directly
to end-users. Documents issues and progress in the ITSM system.
Deployment and retrieval of mobile devices to end users, including
a brief tutorial to familiarize the user with the device. Familiar
with standard concepts, practices, and procedures. Relies on
experience and judgment to plan and accomplish goals. Accomplishes
all tasks as appropriately assigned or requested. Basic
Qualifications: Must be able to obtain and maintain a U.S.
Department of Energy (DOE) security clearance at an L level.
Requires a high school diploma or equivalent and at least 1 years
of relevant experience in an IT support or helpdesk environment.
Knowledge of PC and desktop hardware. Knowledge of Microsoft
Windows platforms. Strong, demonstrated customer service
orientation. Proven analytical and problem-solving abilities to
mitigate end-user downtime. Ability to effectively prioritize and
execute tasks in a high-pressure environment. Good written, oral,
and interpersonal communication skills. Able to lift/move up to 10
lbs. Preferred Qualifications: Related industry-recognized
certifications such as CompTIA A. If you're looking for comfort,
keep scrolling. At Leidos, we outthink, outbuild, and outpace the
status quo — because the mission demands it. We're not hiring
followers. We're recruiting the ones who disrupt, provoke, and
refuse to fail. Step 10 is ancient history. We're already at step
30 — and moving faster than anyone else dares. Original Posting:
February 27, 2026 For U.S. Positions: While subject to change based
on business needs, Leidos reasonably anticipates that this job
requisition will remain open for at least 3 days with an
anticipated close date of no earlier than 3 days after the original
posting date as listed above. Pay Range: Pay Range $35,750.00 -
$64,625.00 The Leidos pay range for this job level is a general
guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but
are not limited to) responsibilities of the job, education,
experience, knowledge, skills, and abilities, as well as internal
equity, alignment with market data, applicable bargaining agreement
(if any), or other law.
Keywords: Leidos, Charleston , User Support-Help Desk Technician, IT / Software / Systems , Piketon, West Virginia
