Field Service Technician II
Company: Altice USA
Location: Scott Depot
Posted on: November 16, 2023
Job Description:
Altice USA is a cutting-edge communications, media, and tech
company. We connect people to what matters most to them; texting
with friends, advertising that resonates, or binge watching their
favorite show. Our differentiated approach centers around
technologies that push the envelope and deliver the ultimate
customer experience. We're building a workforce that attracts and
retains the best talent, not only to meet the needs of our
customers, but that also reflects the diverse communities we serve.
Job Summary Under general supervision the Field Service Technician
II ( BBTII) installs, changes, repairs and disconnects cable
services including video, data, and telephone. Performs
troubleshooting at time of installation and on scheduled service
calls from the tap to the customer's selected locations using
coaxial or fiber cable. Educates customers regarding new and
existing services and describes the advantage of other services to
meet customer needs. Responsibilities
- Provides quality internal and external customer service
surrounding the Company values
- Installs, tests and troubleshoots Company services including
video, data and telephone from tap to customer electronic
devices
- Utilizes network tools and troubleshooting knowledge to resolve
network problems
- Resolves issues at installation and on scheduled service call
from customer's select locations to tap or pole
- Educates customers regarding use of installed products;
explains waivers, agreements, customer release forms, charges and
billing procedures
- Determines customer's current service levels; inquiries about
customer preferences and needs; recommends service upgrades or
additional products
- Resolves or escalates customer complaints, as appropriate
- Uses automated routing system or plans daily route;
requisitions equipment and supplies; stocks Company vehicle
- Meets scheduled appointment windows
- Completes work orders and other documentation on paper and/or
by mobile device
- Represents Company to collect payments and equipment; secures
appropriate customer signatures
- Maintains network integrity through preventive maintenance and
home certifications.
- Adheres to established maintenance windows for all outages
- Uses small hand tools, power tools, meters, and other test
equipment
- Maintains and secures Company truck and equipment
- Works on regularly scheduled days as well as unscheduled days
and beyond regular work hours as required
- When applicable rearranging and reconnecting coaxial or fiber
optic service drops at pole, underground or building terminals
- Performs other duties as assigned Qualifications
- High School Diploma or equivalent
- Ability to communicate in person and by telephone
- Knowledge of basic electronics
- Skill in using a Windows-based computer
- Ability to comprehend and operate appropriate testing equipment
(e.g. signal level meters, ohm meters)
- Ability to prioritize and organize effectively
- Ability to work independently and with others
- Preferred Experience: SCTE BPI certification
- An "Activity Analysis" of the physical demands required to
perform this job's essential functions with or without a reasonable
accommodation will be provided upon request and with an offer of
employment. Must pass a physical assessment of those physical
demands post offer/pre employment and if returning to work
following a leave of absence, conducted at the Company's assessment
vendor. Altice USA is an Equal Opportunity Employer committed to
recruiting, hiring and promoting qualified people of all
backgrounds regardless of gender, race, color, creed, national
origin, religion, age, marital status, pregnancy, physical or
mental disability, sexual orientation, gender identity, military or
veteran status, or any other basis protected by federal, state, or
local law. Altice USA, Inc. collects personal information about its
applicants for employment that may include personal identifiers,
professional or employment related information, photos, education
information and/or protected classifications under federal and
state law. This information is collected for employment purposes,
including identification, work authorization, FCRA-compliant
background screening, human resource administration and compliance
with federal, state and local law. Applicants for employment with
Altice will never be asked to provide money (even if reimbursable)
as part of the job application or hiring process. Please review our
Fraud FAQfor further details.
Keywords: Altice USA, Charleston , Field Service Technician II, IT / Software / Systems , Scott Depot, West Virginia
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