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Technical Service Specialist (Remote)

Company: Avantor
Location: Charleston
Posted on: January 20, 2023

Job Description:

Job SummaryThe Technical Service Specialist is accountable for providing technical support to Avantor's global customer and sales organizations. The Technical Service Specialist interacts with internal resources to research and communicate technical and regulatory information to customers pertaining to Avantor's pharmaceutical and laboratory product offerings. The Technical Service Specialist is also responsible for developing and maintaining technical documents as well as updating the on-line technical knowledgebase and internal databases.LOCATION: This is a Remote/Virtual roleMAJOR JOB DUTIES AND RESPONSIBILITIES:

  • Responds to customers' technical inquiries (via telephone, email, and live chat) pertaining to the Company's pharmaceutical and laboratory product lines which includes APIs, excipients, bio reagents, salts, sugars, acids, cGMP-manufactured solutions, medical devices, and chromatography media.
  • Researches technical documents, reviews product specification and uses resources such as technical monographs, Company R&D experts, in-house databases, and personal technical background to communicate information to customers.
  • Triages and resolves customers' technical issues related to quality, applications, products, and delivery systems.
  • Participates in designing/improving information collection and archiving processes with other departments including but not limited to Marketing, Sales, and Quality Assurance.
  • Participates as part of cross functional team associated with the customer intimacy programs; responsibilities may include project management, data collection and review, hosting and participating in recurring meetings, and issuing meeting minutes.
  • Ability to travel up to 10% (as needed).
  • Other duties as assigned with or without accommodation.QUALIFICATIONS:
    • BS/BA Degree in Chemistry, Biology, Biotechnology, Bio Engineering, Chemical Engineering, or related field required.
    • Minimum of three (3) years of combined experience in technical services, engineering, quality,or sales in chemical or pharmaceutical environment.
    • Hands-on experience in a laboratory or manufacturing environment preferred.
    • Project management experience is highly preferred.
    • Experience in at least one of the following areas desired:1. Analytical chemistry: chromatograph such as HPLC/LC/MS/GC etc. spectrophotometry/element analysis and wet chemical analysis.2. Synthetic pharmaceutical & biopharmaceutical drug development and manufacturing as well as an understanding of industry regulations (cGMP, FDA, ICH, and WHO), quality and validation. 3. Quality and process engineering in a chemical or pharmaceutical environmentKNOWLEDGE, SKILLS AND ABILITIES:
      • Demonstrated ability to manage multiple priorities in a fast paced environment while keeping customers' needs in mind.
      • Ability to adapt communications with a variety of customer competencies in a global setting.
      • Results-oriented, dedicated team player
      • Proven problem solving and leadership skills.
      • Exhibits initiative, attention to details and follow through.
      • Ability to learn industry regulations and Avantor's proprietary systems.
      • Committed to providing the ultimate customer experience.
      • Excellent knowledge of Microsoft Office Suite; experience working with other computer applications (such as databases) with the ability to further develop technical skills preferred.
      • Excellent verbal, written skills in addition to presentation and interpersonal communication skills.ORGANIZATIONAL RELATIONSHIPS/SCOPE:The Technical Service Specialist will be a member of the Global Technical Service Team and reports directly to the Supervisor- Product Support Quality Assurance. He/she will interact with customers on a regular basis, and works with various internal functions including Customer Service, Sales, Quality, Marketing and Operations personnel.WORKING CONDITIONS:The work environment is an office setting with adequate lighting and ventilation and a normal range of temperature and noise level. The duties of the job may require going to the manufacturing facility on occasion. Occasional travel may be required.DISCLAIMER:
        The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
        Avantor is proud to be an equal opportunity employer.EEO Statement:We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.EEO is the LawOFCCP EEO SupplementPAY TRANSPARENCY NONDISCRIMINATION PROVISION3rd Party Non-Solicitation Policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Keywords: Avantor, Charleston , Technical Service Specialist (Remote), IT / Software / Systems , Charleston, West Virginia

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