Technical Customer Service Representative
Company: Metro Systems
Posted on: July 31, 2022
Job Description Technical Customer Service Representative MSI is
seeking a Technical Customer Service Representative to support our
client 100% remotely. Overview: Provide technical support to
customers for a wide range of computer-related issues. Actively
listen to customer problems and be able to document them
appropriately. Ability to diagnose, problem-solve and resolve
customer issues. Follow-up with customer to ensure problem has been
resolved. Update the knowledge base with process changes and
recommended solutions. Requires experience and understanding of
technical infrastructure and the ability to know limitations and be
able to escalate more complex problems when appropriate.
Qualifications: High school degree required (college experience a
plus but not required). U.S. Citizenship required. Prior Help Desk
experience preferred, extensive knowledge of MS Office (2007 to
present) beyond basic personal use required. Familiarity with
technical infrastructure to include LAN---s, WAN---s, and servers.
Experience with virtual private networking a plus. Answer inquiries
from customer regarding request, incidents or other technical
issues. Document all aspect of the interaction in the ticketing
system. Maintain a pleasant demeanor with all customer. Immediately
escalate any issue identified as security related. Ability to
conduct meanful Knowledge Base searches in order to pull the
correct information for the problem presented. Show respect and
courtesy to all customer. Ability to remain calm and focused when
dealing with difficult customers.
Keywords: Metro Systems, Charleston , Technical Customer Service Representative, IT / Software / Systems , Charleston, West Virginia
Didn't find what you're looking for? Search again!