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Intern - Technical Writer - Summer 2022

Company: Lumen
Location: Charleston
Posted on: November 12, 2021

Job Description:

**ABOUT LUMEN**Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.**THE ROLE**Lumen's Internship Program is a path for career readiness in the 4th Industrial Revolution. Be a part of an internship program, driving human progress through technology. During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time. Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.**The Experience**- Innovate - to deliver solutions to real business problems - Transform - your skills and knowledge through challenging work projects- Connect - to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.- Impact - through Community & Social Involvement - collaborate with our ERGs to give back and make an impact in the communities Lumen serves. **THE MAIN RESPONSIBILITIES**As a Technical Writer Intern in our North America Operations organization, you will work collaboratively with our Technician Support Center team to provide assignments, programming, and order support for Mass Markets Field Technicians Tasks during the 10 weeks will have the possibility to include leveraging creative ways to communicate, train and refresh process in a clear, concise and user-friendly manner. Technical writer interns will have the potential to write new process documents and converting legacy documents to current template. You will need a high level of engagement and ability to take initiative, ask questions, learn quickly, and work in a team environment. **Other tasks may include:**- Assist with programming for internet and phone lines - Create new library for team documents - Partner with frontline to understand processes and systems **WHAT WE LOOK FOR IN A CANDIDATE*****Education Requirements***- Enrolled at a 4-year accredited college or university, rising senior or master's level education status at the start of the internship, graduating August 2022 - May 2023.- Major/Degree: In pursuit of degree in Business Analytics, Computer Science, Business, English, Public Relations, Operations Management, Marketing Analytics, or a related field**Proficiency and understanding of:**- Well versed in technical writing, word processing applications, Sharepoint, TEAMS and Visio. - Knowledge creating videos for communication process changes a plus. - Microsoft suites is a must- Lean background is a plus**Professional Attributes**- Strong drive for results and taking initiative- Ability to be inquisitive, critical thinking, and adaptable- - Attention to detail with strong organizational skills- Ability to collaborate and have agility while making effective decisions- Strong written and verbal communication skills- Comfortability in group settings with giving presentations - Ability to interact with business partners and drive the conversation.**Work Setting**- Ideally the position will be in one of the following offices: Remote- Work From Home- Intern must be able to work 30-40 hours be week during the 10-week program (June - August)- Intern must have reliable transportation to/from work location (Lumen does not provide transportation to/from Lumen office locations) **WHAT TO EXPECT NEXT**After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position. A separate email invitation will be sent to you (check your spam) within 6 hours of application. For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application. Thank you!**Requisition #: 264722****EEO STATEMENT**We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.**DISCLAIMER**The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: Lumen, Charleston , Intern - Technical Writer - Summer 2022, IT / Software / Systems , Charleston, West Virginia

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