Sr. Site Manager, Amazon Last Mile Operations
Company: Amazon Stores
Location: Daniels
Posted on: July 17, 2025
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Job Description:
*This is for a new RSR delivery station launch. This RSR
station's operation will include the RSR operation which brings
same day fulfillment to rural delivery stations* RSR Sr. Station
Leaders are responsible for all budgetary, people development and
operations objectives for an RSR Delivery Station. Additional
responsibilities include managing and leading a team of Operations
and Area Managers, coaching and mentoring the team to ensure
performance objectives are met, building positive employee
relations and building leadership bench strength within the DS. Key
job responsibilities - Responsible for the overall safety, quality,
performance, customer experience and people development for all
delivery station operations - Drives vision for station team and
creation of quality initiatives, process change initiatives and
other lean initiatives to enable their functional area and
ultimately the DS to meet and exceed business plan - Problem-solves
for closing gaps between performance and goals - Will set and
clarify requirements and expectations for Operations, and Area
Managers. Measures performance, provides feedback, and holds Ops
Managers accountable for their performance and the performance of
their departments - Manages an environment concerning the delivery
of Amazon orders direct to our customers, subject to ever rising
volume and complexity, operating on a 24/7 basis - Manages
day-to-day relationships with multiple Delivery Service Providers
(DSPs) - Presents operational metrics regularly to the senior
leadership team - Hires and develops top talent. Creates and
implements a talent plan for the site including talent acquisition,
performance and career management, learning and development,
succession planning, and employee engagement - Leverages the
Operations, and Area Managers by sourcing and nurturing ideas, and
rolling them into the creation of improvement plans for the
functional area - Cultivates strong culture and engagement
throughout all levels of the delivery station team - Takes
proactive steps to ensure that best practices are shared across all
departments, shifts and among the network. - Works with key
business partners such as Transport & Sortation, DSP Management,
Finance, Loss Prevention, IT, HR, ACES and Engineering to build and
secure support and resources for projects and initiatives in their
area, as well as providing needed support and resources for other
staff initiatives BASIC QUALIFICATIONS - Completed Bachelor’s
degree from an accredited university or 2 years’ Amazon work
experience - 7 years’ direct management experience, including a
salaried, hourly and agency workforce, in a logistics, fulfillment,
last-mile manufacturing, engineering, production or distribution
environment - Demonstrated track record of delivering performance
and financial based results in high pressure environments -
Experience with performance metrics and process improvement and
lean techniques - Experience with the full lifecycle staffing,
including interviewing, hiring, performance management, promotions
and terminations - Strong analytical capability; track record of
digging into data and finding solutions for a variety of
operational problems - Excellent communication skills (including
local language and English, written and verbal) - Experience
managing third party resources on a regional/national scale -
Experience managing contingent workforce in a business with peak
seasons - Candidates must be flexible to work a variety of hours as
business demands, including overnight, weekends and holidays
PREFERRED QUALIFICATIONS - Degree in Engineering, Operations or
related field and MBA preferred - Experience in a startup
environment - Ability to handle changing priorities and use good
judgment in stressful situations - Interest in long-term career
development Amazon is an equal opportunity employer and does not
discriminate on the basis of protected veteran status, disability,
or other legally protected status. Our inclusive culture empowers
Amazonians to deliver the best results for our customers. If you
have a disability and need a workplace accommodation or adjustment
during the application and hiring process, including support for
the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner.
Keywords: Amazon Stores, Charleston , Sr. Site Manager, Amazon Last Mile Operations, Human Resources , Daniels, West Virginia
