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Employment Programs Interviewer 1 WorkForce WV Nicholas Co.

Company: State of West Virginia
Location: Charleston
Posted on: December 4, 2019

Job Description:

Education - High School Diploma or GED Skills - Data Management - Customer Service - Communication Skills - Computer Skills - Multi-line Phone Systems Nature of Work WorkForce WV/ Field Operations/ Summersville Workforce WV Center, Nicholas Co. - ***Field Operations - Summersville Field Office*** - Under general supervision, will utilize customer service skills to explain benefits and requirements and interview customers to obtain, interpret, and verify information to determine eligibility for various federal and state programs. Will provide program and referral information to employers, individuals, and other community entities in groups or one-on-one settings to determine or refer to desired and appropriate services for UI claimants and job seekers. Will job match, gather fact finding, process appeals, wage requests, employer verification, etc. Enter data in MIS. Will utilize the ability to control and interview to appropriate and interpret information from verbal and/or written discussions with a variety of customers (employers, individuals, other entities) and standard program forms to determine appropriate program enrollment and facilitate ongoing process with customer. Programs include but are not limited to new and continued unemployment claims, labor exchange services, veteran's and training opportunities, and other federal, state and local employment/WorkForce programs. Will utilize good verbal and written communication and listening skills to answer multi-line phones, work fast-paced reception points (triage and referral), receive/send faxes and other written communication, and learn about, keep abreast of, and direct customers to appropriate partner and community resources and services. Will utilize information processing skills to do file searches for job matching and referral, claims identification, issue identification, fraud/overpayment detection and crossmatching of available information, determination of appropriate industry codes for employers/job seekers/job openings, error and anomaly reporting, etc. Will do data entry through a variety of internet and computer-based applications; including new, continued initial claims, payables, various individual and employer demographics, fact-finding statements, job orders, appeals requests, wage requests, employer verifications, and other individual program entry requirements. Will utilize the ability to anticipate the need for further information and/or discovery. Will utilize superior computer and data management skills to monitor customer files through technological devices/programming including email, communicator, mainframe, internet, webinar, and others. Performs other duties as assigned. IMPORTANT: Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You may attach a resume and other documents; however, you should NEVER enter 'See Resume' on the application. You MUST complete ALL parts of the application, including the Work Experience section. NOTE: Jobs on your application that do not have a salary amount will be considered volunteer and will NOT be counted as qualifying. Estimate salary if necessary. ATTENTION: Applicant MUST VERIFY POST-HIGH SCHOOL EDUCATION (DIPLOMAS, DEGREES, etc.), TRAINING, or LICENSURE EARNED pertaining to this position BY THE CLOSING DATE OF THE POSTING, if not previously verified. It may ONLY be in the form of a copy of an OFFICIAL transcript or diploma. If you are claiming Veteran's preference, please submit 'MEMBER 4' form and/or your VA Letter. DOCUMENTATION WILL NOT BE ACCEPTED AFTER THE CLOSING DATE and you will not be considered for this vacancy. Please attach documents to the online application before submitting it. Or, you may email it to: ************************ or by FAX to ************, or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305. This announcement is for one or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for 180 days or until the job is filled. Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page. As a condition of employment, an inquiry into job-related information will be completed which may include, but not limited to, criminal records, abuse registry records, driving records, employment history, and education and training. Failing to cooperate with this process, providing false or incomplete information, and/or discovery of disqualifying information may result in denial of or dismissal from employment or denial of transfer irrespective of when discovered. Minimum Qualifications Training: Graduation from a four-year high school or the equivalent. Experience: Two years of full-time or equivalent part-time paid employment. Substitution: Successful full-time study or equivalent part-time study in a regionally accredited college or university or resident business or vocational school may be substituted through an established formula for the required experience. ***DETAILS OF RELATED EXPERIENCE MUST BE SHOWN IN THE WORK EXPERIENCE SECTION OF YOUR ONLINE APPLICATION***

Keywords: State of West Virginia, Charleston , Employment Programs Interviewer 1 WorkForce WV Nicholas Co., Human Resources , Charleston, West Virginia

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