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Casino Host

Company: Delaware North
Location: Charleston
Posted on: August 13, 2019

Job Description:

Our Exciting Work EnvironmentPLAY Mardi Gras Casino & Resort features more than 850 slot machines and a mix of 25 table games, including Blackjack, Roulette, Craps, Big Six and more. Or test your skill in our Big Easy Poker Room --- where you can play beginners and experts alike in Texas Hold---em, Omaha Hi-Lo and 7-Card Stud.STAY Experience our hotel with 150 deluxe rooms, including 21 suites. Every overnight stay offers a double pillow-top mattress; free high-speed internet access; high-definition, flat-screen television; cooked-to-order breakfast; and access to our saline pol, hot tub, fitness center and more.DINE Whether you are looking for an intimate gourmet dinner or a quick meal, Mardi Gras Casino & Resort has something for you. Our French Quarter restaurant offers a fine-dining experience with steaks, seafood and more. The First Turn restaurant allows you to eat casual full-service cuisine while overlooking the greyhound racetrack, and the Bayou Buffet offers endless choices with complimentary beignets. Caf? Orleans and Crescent City offer a variety of sandwiches and snacks for a lighter, faster option.RACING Join us for live greyhound and simulcast racing action! Enjoy the thrill of betting and winning while overlooking our racetrack or experiencing one of our state-of-the-art simulcast areas. Live racing is available year-round.The OpportunitySummary-- Responsible for improving customer service, developing and implementing new promotions, maintaining and cultivating relationships with high value guests in order to increasing trip frequency.-- Personally, handles assigned player---s questions and issues if necessary. Manages special events, promotions, and tournaments by contacting qualified guests.Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Network with known players to Identify and contact high value guests by utilizing telemarketing, correspondence, and personal interactions. Establishes and maintains relationships with assigned customers. Responsibilities include: Booking guest accommodations, special events, hotels, restaurant reservations, and other amenities. Must be able to comfortably make outgoing phone calls to generate trips. --
  • Create special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players.-- Also help manage special events including the planning and execution of the events.
  • Communication of player needs and wants for existing programs to keep them informed of events, activities, programs and benefits as a VIP Mardi Gras guest.
  • Survey players to determine their needs and wants.-- Be willing to answer their requests in a timely manner via phone call or email.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience------------------------ High school diploma or GED-- 2-4 years in a customer service or sales position-- 1 year as Casino Host or similar preferred--Who We AreTake your career beyond the ordinary---to the extraordinary.At Delaware North, you---ll love where you work, who you work with, and how your day unfolds. Whether it---s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there---s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at www.DelawareNorth.com.All applicants will be subject to a pre-employment background check and may be subject to a--pre-employment--drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.-- Delaware North is an equal opportunity employer.----

    Company Description:

    Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915, Delaware North has global operations at high-profile sports and entertainment venues, national and state parks, destination resorts and restaurants and airports. With approximately $3 billion in annual revenue, the company---s 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Learn more about Delaware North, a global leader in hospitality and food service, at www.DelawareNorth.com.

Keywords: Delaware North, Charleston , Casino Host, Hospitality & Tourism , Charleston, West Virginia

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