CharlestonWVRecruiter
the smart solution for Charleston jobs

Customer Service Position Available

Company: Alorica
Location: Charleston
Posted on: October 9, 2018

Job Description:

GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

Ready to start? Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Alorica)

KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Upsells to customers as necessary



WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:
Paid training

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday and sick time

Retirement planning options (401(k))

Employee discounts through client programs


Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.
So what do you say? Ready to take the next step?


JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred

Customer service experience a plus

Phone-related customer service a major plus

Familiarity with Microsoft Windows, Word, and Excel applications

Bilingual language skills a plus


Knowledge, Skills and Abilities:

Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time

Ability to use phone and computer systems

Excellent oral and written communication skills

Strong listening/comprehension skills

Ability to stay composed and objective

Conversational, patient and confident, with a positive attitude


WORKING CONDITIONS
Work Environment
A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off

Constant usage of phone and computer systems


Physical Demands
Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Alorica)

About Alorica:



Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Charleston , Customer Service Position Available, Hospitality & Tourism , Charleston, West Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Guest Room Dining Server
Description: Candidate will be responsible for providing restaurant service to guest rooms in a timely and efficient manner. Must be courteous and customer service oriented. Previous server experience required. Candidate (more...)
Company: Belmond Charleston Place
Location: Charleston
Posted on: 10/20/2018

Grill Cook
Description: Grill Cook OverviewThe Cook serves our Guests in multiple capacities in the kitchen of Cracker Barrel Old Country Store and Restaurant, including Grill Cook, Prep Cook, and Backup Cook. The Cook always (more...)
Company: Cracker Barrel
Location: Charleston
Posted on: 10/20/2018

Palmetto Cafe Server
Description: Successful candidate will be responsible for taking guest food and beverage orders and serving them in a courteous and efficient manner, maintain station set-up and complete any and all assigned duties. (more...)
Company: Belmond Charleston Place
Location: Charleston
Posted on: 10/20/2018


College Graduates - Business Systems Analyst Associate, Finance Systems
Description: Job Summary and Mission br br This job contributes to Starbucks success by providing business expertise in identifying and designing improvements on application s or database system s for a specific (more...)
Company: Starbucks
Location: Huntington
Posted on: 10/18/2018

Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online
Location: Charleston
Posted on: 10/19/2018

Guest Service Representative - Front Desk - Residence Inn Charleston (18002C7I)
Description: Heres To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the (more...)
Company: Marriott International
Location: Charleston
Posted on: 10/20/2018

Customer Service Reservationist - Order Entry
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Oline
Location: Huntington
Posted on: 10/19/2018

Customer Service Telecommute
Description: Were a nationally expanding healthcare company looking to add people to our team. Were growing. And theres room for you to grow with us. We are actively seeking ambitious and dedicated people to
Company: APC Consulting
Location: Huntington
Posted on: 10/19/2018

Customer Service
Description: We are seeking upbeat and motivated individuals to join our award winning team. This is a solid company that offers top notch training
Company: AmeriPlan
Location: Charleston
Posted on: 10/20/2018

Inbound Customer Service Rep
Description: Inbound Customer Service Rep Mommy Jobs Online is seeking remote independent contractors to take incoming
Company: Mommy Jobs Online
Location: Charleston
Posted on: 10/19/2018

Log In or Create An Account

Get the latest West Virginia jobs by following @recnetWV on Twitter!

Charleston RSS job feeds