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Customer Relations Specialist

Company: Big Sandy Superstore
Location: Charleston
Posted on: May 19, 2023

Job Description:

Customer Relations Specialist

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

We have a great benefits package consisting of:

  • Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
  • Dental Insurance - Affordable dental insurance with NO waiting period.
  • Vision Insurance - Quality vision coverage for very little cost.
  • Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
  • 401K Plan - All administrative fees are paid by the company.
  • ESOP - Employee Stock Ownership Program
  • Paid Time Off - Competitive paid time off policies.
  • Employee Discount - Generous employee discount on ALL merchandise.
    As a Customer Relations Specialist you will:

    • Verifies all information related to orders is accurate; identifies and corrects discrepancies.
    • Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
    • Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
    • Completes and processes credit applications, payments and financing paperwork.
    • Communicates with internal and external personnel in a professional and timely manner.
    • Maintains accurate files and processes in order to maximize productivity.
    • Performs clerical support for store staff as needed.
    • Other duties as assigned.
      Qualities and skills we are looking for:

      • Excellent verbal and written communication, and listening skills
      • Basic reading and comprehension skills.
      • Basic numerical reasoning skills.
      • Ability to complete paperwork in an accurate, neat and efficient manner.
      • Demonstrated knowledge of software, including Microsoft Office
      • Excellent organizational skills
      • Outstanding customer service skills
        Physical Demands:

        • Ability to sit, stand, bend, stoop, and reach regularly
          Education and Experience:

          • High school diploma or equivalent combination of education and experience
          • Previous clerical experience preferred
            Position Type

            • Full-Time/Regular

              We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

              Independent Retail offers a myriad of opportunities for people of all backgrounds

              When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?

              Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
              Retail is the #1 private-sector employer in the country

              If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!

              This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Keywords: Big Sandy Superstore, Charleston , Customer Relations Specialist, Hospitality & Tourism , Charleston, West Virginia

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