Front Desk Clerk, Mardi Gras Casino

Company: Delaware North
Location: Charleston
Posted on: November 20, 2022

Job Description:

The Opportunity - Delaware North Gaming is hiring a friendly, outgoing, and customer-service focused full-time Front Desk Clerk to join our team at Mardi Gras Casino in Cross Lanes, West Virginia.

At Delaware North, we care about our associates' professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.
Responsibilities - Provide excellent customer service.
Greet and register guests via a centralized registration system.
Coordinate with housekeeping department as needed.
Handle cash and credit card transactions; maintain accurate paperwork as it relates to front office operations.
Resolve small issues as they arrive for guest.
Check and balance the daily figures, post room and tax charges on guest accounts.
Deliver items to guests as needed.
Perform other duties as assigned.
Qualifications - Previous customer service experience preferred.
Good interpersonal communication skills in person and by phone.
Must be able to multitask, function in a professional manner under pressure from guests and supervisors.
Physical Requirements - Stand and walk for extended periods of time.
Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.
Who We Are - Delaware North has been operating Mardi Gras Casino & Resort since 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Charleston , Front Desk Clerk, Mardi Gras Casino, Hospitality & Tourism , Charleston, West Virginia