Front Desk / Guest Service Agent - Holiday Inn Suites Charleston West

Company: Remington
Location: Charleston
Posted on: June 24, 2022

Job Description:

Job Description What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary. Location Description 400 2nd Avenue SW, Charleston, West Virginia 25303 Welcome to the Holiday Inn Suites Charleston West. Featuring free onsite, ground level parking, complimentary Wi-Fi, and a shuttle to and from Yeager Airport (CRW), which makes it the perfect hotel for government, business, and leisure travelers visiting West Virginia's capital city. Minutes from downtown Charleston and the WV State Capitol Complex and easily accessible from I-64, I-77 and I-79, it's the closest full-service hotel to the Shawnee Sports Complex. Requirements What we are looking for High work ethic and self-initiative May be required to work varying schedules to include nights, weekends, and holidays Someone who enjoys working as and being part of a team that provides great experiences for our Guests

Keywords: Remington, Charleston , Front Desk / Guest Service Agent - Holiday Inn Suites Charleston West, Hospitality & Tourism , Charleston, West Virginia