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Customer Service and Sales Representative - Bilingual

Company: TTEC
Location: Charleston
Posted on: June 22, 2022

Job Description:

At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences--- and at the same time--- #experienceTTEC, an award-winning, employment experience as a Customer Service and Sales associate . In this role, you'll grow your career by connecting your customer service and sales aptitude to become a Licensed Insurance Agent work from home. That's right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It's time to take your career to the next level with TTEC. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting and recommending products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. You'll report to a Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team. Once you become a Licensed Insurance Agent, on a typical day, you'll

  • Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
  • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
  • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
  • Identify additional needs customers may have and help them to upgrade products or services Job Requirements:
  • Provide excellent customer service to customers
  • Conduct routine customer service calls
  • Research and resolve customer inquiries to customer satisfaction
  • Uphold high customer service standards
  • Providing Sprint customers superior customer service
  • Providing customer service to internal and external customers
  • Maintain client customer service and satisfaction standards in all customer contacts
  • Provide exceptional customer service to ongoing customer delivery and client satisfaction
  • Deliver exceptional customer service through customer interaction and appropriate product delivery
  • Support multiple Account Managers by resolving customer issues
  • Provide training to customer on Office Depot programs and web tools
  • Solicit customer feedback to improve service
  • Encourage resolution to customer complaints
  • Ensure customer satisfaction by answering the day-to-day customer inquiries, transactional requests, and general customer service needs
  • Ensure resolution of customer issues
  • Handle all customer complaints immediately and resolve to the customer's satisfaction
  • Represent the store in a positive manner while providing excellent customer service
  • Creating the ideal customer experience with each customer interaction
  • Work nights, weekends, holidays, and variable schedule(s) as required in a retail environment
  • Meet or exceed sales quotas in an accountabilitybased culture

Keywords: TTEC, Charleston , Customer Service and Sales Representative - Bilingual, Hospitality & Tourism , Charleston, West Virginia

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