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Concierge

Company: Harmony Senior Services
Location: Charleston
Posted on: November 22, 2021

Job Description:

STATEMENT OF JOB:The concierge/receptionist performs a variety of administrative support duties including: greeting all visitors to the community, answering the telephone, transferring calls to appropriate party, and taking accurate messages. Monitors walkie-talkie, door security system and fire panel as needed. Monitors resident sign-in and sign-out log and the visitor registration log and completes administrative support functions such as filing and making copies.Responsibilities include but are not limited to:Policies/Procedures/Administration

  • Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner
  • Fills out and logs service request forms for residents and/or staff
  • Monitors and greets visitors to the community
  • Keeps front desk and lobby area clean and neat at all times
  • Sells meal tickets and accounts for by payroll deduction or personal check
  • Ensure the security of the building; Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure
  • Attends in-services and staff meetings as required
  • Completes all other duties as assignedRequirements:Residents
    • Assists with coordinating van schedule for residents
    • Follows confidentiality policies regarding release of resident informationStaff
      • Performs supportive office functions for all departments including filing, typing, and making copiesRequirements:
        • Must possess a high school diploma or GED
        • Must be considerate, neat, well groomed and professional in appearance. Must dress in a professional manner
        • Must have experience in Administration functions
        • Must answer phones in a polite and professional manner
        • Must be organized, and able to work well with others as part of a team
        • Must be polite and considerate to residents, visitors, co-workers and management team
        • Must be able to effectively communicate both verbally and in writing
        • Must be able to sit for extended periods of time
        • Must be able to function effectively in a busy environment and be able to multi-task
        • Must be willing to work a flexible schedule that includes weekends and holidays
        • Must attend all required in-services and staff meetings

Keywords: Harmony Senior Services, Charleston , Concierge, Hospitality & Tourism , Charleston, West Virginia

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