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Cage Supervisor, Mardi Gras Casino

Company: Delaware North
Location: Charleston
Posted on: November 22, 2021

Job Description:

The OpportunityDelaware North Gaming is searching for a Cage Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. In this role you will oversee all areas of the cage and vault to ensure that all state, federal, and Delaware North guidelines and procedures are being followed. Responsibilities

  • Lead and supervise a team of associates, providing planning and scheduling of work assignments, performance development.
  • Participate in the selection and training of new team members, working to ensure they are knowledgable of laws and procedures, know how to accurately perform a task, and receive feedback to improve when needed.
  • Greet guests appropriately, treating each person as an individual and in a professional manner
  • Investigate and resolve customer complaints and issues.
  • Encode banking information.
  • Assist in the preparation of daily and weekly & monthly reports.
  • Inventory supplies for Cage & Sportsbook Operations.
  • Assist in maintaining an accurate cash/chip bank and balance any bank at end of each shift; investigate all variances and report when applicable.
  • Monitor the ticket redemption machines and any other monetary transacted kiosk in the casino as well as schedule maintenance as needed.
  • Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance
  • Reports any suspicious activity
  • Enforce and adhere to Compliance/AML related processes and reportingQualifications
    • Must be at least 21 years old.
    • At least one year of supervisory experience in a gaming role.
    • Must be able to handle large money transactions accurately and reconcile vault impressments.
    • Superior communication and interpersonal skills and the ability to lead in a results-oriented, high volume environment required.
    • Must have basic computer skills and knowledge of Microsoft Office.
    • Must be able to obtain and maintain a state gaming license.Physical Requirements
      • Must be able to life and carry up to 40lbs.
      • Must be able to push and pull up to 70lbs.
      • Must be able to stand for the entirety of an 8-10 hour shift.Who We AreAt Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Charleston , Cage Supervisor, Mardi Gras Casino, Hospitality & Tourism , Charleston, West Virginia

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