Customer Service Representative - Remote USA
Posted on: November 22, 2021
At TTEC, we're all about the Human Experience. Elevated. As a
Customer Service Representative working remotely, you'll be a part
of creating and delivering amazing customer experiences while you
also #ExperienceTTEC, an award-winning employment experience and
company culture. Full time and Part time opportunities available.
Part time hours vary depending on business needs and require
Our TTEC work from home team has 41 preferred residency states. We
do not hire residents of AK, CA, HI or outside of the United
What You'll be Doing
Do you have a passion for helping others and giving them peace of
mind? Whether it's getting answers for customers quickly,
consulting on products with compassion or resolving their issues
with a smile, you'll be the difference between their customer
experience being just average or an exceptional one.
During a Typical Day, You'll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their
What You Bring to the Role
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
The Equipment You'll Need
Your own computer with these technical requirements (sorry no
Apple, Chrome OS or tablets)
Internet speed > 15 Mbps. - A hardwired direct connection to
your home router is recommended. Wi-Fi connections are permitted on
While we recommend a USB wired headset, if you have a headset
already, you may be able to use that (except for Bluetooth
Smart phone or another device that runs IOS or Android (iPad etc.)
for your daily log-in
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring
TTEC at home offers full-time, part-time, and seasonal roles.
Depending on the program, role and local minimum wage guidelines,
base hourly wages range from $11.50 to $15.00.
And yes...all the competitive performance bonus opportunities, and
benefits you'd expect and maybe a few that would pleasantly
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you
can be confident in providing the highest level of service possible
whether through voice, chat or email interactions. We trust you
already have the necessary ingredient that can't be taught - a
caring and supportive nature that will shine through as you help
customers. You'll also have a chance to make great new friends
within the TTEC community and grow your career in a dynamic,
You'll report to a Team Lead. You'll contribute to the success of
the customer experience as well as the overall success of the
Our business is about making customers happy. That's all we do.
Since 1982, we've helped companies build engaged, pleased,
profitable customer experiences powered by our combination of
humanity and technology. On behalf of many of the world's leading
iconic and disruptive brands, we talk, message, text, and video
chat with millions of customers every day. These exceptional
customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the culture and perspectives within our
global teams. We strive to reflect the communities we serve by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and
comfortable being their authentic selves at work. As a global
company, we know diversity is our strength. It enables us to view
projects and ideas from different vantage points and allows every
individual to bring value to the table in their own unique way.
Job: _Customer Care Representative
Keywords: TTEC, Charleston , Customer Service Representative - Remote USA, Hospitality & Tourism , Charleston, West Virginia
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