Residential Case Manager

Company: Marshall University
Location: Huntington
Posted on: April 1, 2026

Job Description:

Job Description The Residential Case Manager is a non-clinical, non-law enforcement professional embedded within the Office of Public Safety. This role provides essential evening and after-hours support for students facing mental health crises, personal distress, or other urgent concerns. This role is critical in promoting student well-being, safety, and success through timely intervention, resource coordination, and ongoing follow-up. The ideal candidate will have an interest in working with a certified therapy dog as part of outreach and engagement efforts. The typical work hours for this position are from Monday – Friday with the hours available 3PM to 11PM or 4PM to 12 AM, with flexible time options available. Key Responsibilities: Crisis Response & Intervention (Evenings & After-Hours): Respond to mental health emergencies, student crises, and wellness checks in collaboration with campus police and residence life staff. Conduct initial triage assessments and determine appropriate interventions or referrals. Escort students to appropriate services or facilities when necessary (e.g., counseling center, hospital). Provide emotional support and de-escalation during high-stress situations. Case Management & Follow-Up: Maintain a caseload of students of concern and provide ongoing support through regular check-ins. Develop individualized care plans and coordinate referrals to campus and community resources. Track student progress and ensure continuity of care. Document all interactions and interventions in the case management system (e.g., Advocate Symplicity). Collaboration & Communication: Serve as a liaison between the police department, student affairs, counseling services, and other campus partners. Participate in behavioral intervention and CARE team meetings. Educate faculty, staff, and students on recognizing and referring students in distress. Outreach & Engagement: Conduct proactive outreach to students identified through incident reports, referrals, or behavioral concerns. Assist in developing and delivering wellness programming, tabling events, and educational workshops.

Keywords: Marshall University, Charleston , Residential Case Manager, Healthcare , Huntington, West Virginia