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Cage Shift Manager

Company: Delaware North
Location: Charleston
Posted on: August 12, 2019

Job Description:

Our Exciting Work EnvironmentPLAY Mardi Gras Casino & Resort features more than 850 slot machines and a mix of 25 table games, including Blackjack, Roulette, Craps, Big Six and more. Or test your skill in our Big Easy Poker Room - where you can play beginners and experts alike in Texas Hold'em, Omaha Hi-Lo and 7-Card Stud.STAY Experience our hotel with 150 deluxe rooms, including 21 suites. Every overnight stay offers a double pillow-top mattress; free high-speed internet access; high-definition, flat-screen television; cooked-to-order breakfast; and access to our saline pol, hot tub, fitness center and more.DINE Whether you are looking for an intimate gourmet dinner or a quick meal, Mardi Gras Casino & Resort has something for you. Our French Quarter restaurant offers a fine-dining experience with steaks, seafood and more. The First Turn restaurant allows you to eat casual full-service cuisine while overlooking the greyhound racetrack.Caf-- Orleans offers a variety of sandwiches and snacks for a lighter, faster option.RACING Join us for live greyhound and simulcast racing action! Enjoy the thrill of betting and winning while overlooking our racetrack or experiencing one of our state-of-the-art simulcast areas. Live racing is available year-round.The OpportunitySummary Oversee all areas of cage and vault to ensure that all rules and procedures are being followed. Exemplify the Guest Path Universal Service Standards in accordance with the Company's GuestPath Universal Service and Operations Standards.Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Ensure that all state, federal, departmental and organizational policies and procedures are followed
  • Supervise staff throughout shift
  • Maintain the Supervisor bank transactions daily when necessary
  • Encode banking information
  • Assist in the preparation of daily and weekly reports. Run reports when required
  • Inventory supplies for Cage Operations
  • Investigate and resolve customer complaints and issues
  • Maintain an accurate cash bank and balance money bank at end of each shift
  • Investigate all variances and report when applicable
  • Monitor the ticket redemption machines and schedule maintenance as needed
  • Ensure staffing is sufficient for business needs
  • Train and assist all associates with proper cage procedures and balancing
  • Conduct yearly evaluations of Supervisors
  • Perform observations on GuestPath, Universal Service Standards, and Operational Service Standards of all Supervisors, Main Bankers and Cashiers
    • Supervise work through planning and scheduling of work assignments and performance development.
    • Manage and direct the selection, training, development and appraisal of staff
    • Perform as a team member and assist fellow associates to ensure a smooth operation
    • Provide leadership to others through example and sharing of knowledge and skill
    • Greet guests appropriately, treating each person as an individual and in a professional manner
    • Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance
    • Reports any suspicious activityEducation and/or Experience
      • High school diploma or GED
      • 2 year degree in related field preferred and/or gaming experience in a supervisory role
      • Must have basic computer skills, and knowledge of Microsoft Office.
      • Must be able to obtain West Virginia required licensesWho We AreTake your career beyond the ordinary-to the extraordinary.At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at .All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Charleston , Cage Shift Manager, Executive , Charleston, West Virginia

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