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3M HIS Client Success Manager (Remote in either Central or Eastern time zones)

Company: 3M Companies
Location: Charleston
Posted on: April 14, 2019

Job Description:

At 3M, we apply science in collaborative ways to improve lives. With $33 billion in sales, our 93,000 employees connect with customers all around the world.3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.Here, you can apply your talent in bold ways that matter.Job Description:3M is seeking a Client Success Manager for the Health Information Systems Division located remotely in either a Central or Eastern time zone. At 3M, you can apply your talent in bold ways that matter. Here, you go.3M Health Information Systems (HIS) is the world leader for innovating the language of health and delivers comprehensive software and consulting services. Working at 3M Health Information Systems you will be helping with today's challenges while preparing for tomorrow's. Transforming health care from a system that treats disease, to a system that improves health and wellness begins with accurate health information and payment. From improving the efficiency of medical records coding to outlining success in value-based care and healthcare analytics. All while working with the best and the brightest to advance more than your own career, you are working to advance the entire world.This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.Primary Responsibilities include but are not limited to the following:* Execution - ensuring consistency of response and relationship management post sales through support* Strategy and Planning - understanding the clients' short and long-term strategy with the goal to further integrate 3M solutions* Client Care & Advocacy - coordinate with 3M Heath Information Systems departments to resolve client issue resolution, escalations and rapid response to requests* Retention and Revenue - responsible for client continued partnership with 3M Health Information Systems on existing products and for recognizing additional business needs/sales opportunities with the clients* Leadership and Coordination - own the client including relationship and client focused interactions for the client throughout the organization* Accountable and measured by the overall satisfaction of the client account* Ability to travel 50% of the time* Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards complies with corporate policies and procedures, and acts in a manner consistent with 3M's values and ethical standards.Basic Qualifications:* Possess a Bachelor's degree or higher (completed and verified prior to start) from an accredited institution* Minimum of seven (7) combined years of healthcare software and/or healthcare operational work experience* Minimum of five (5) years of account/project management experience in a private, public, government or military environment* Minimum of five (5) years of direct client relationship management including executive levelPreferred Qualifications:* Minimum of five (5) years managing professional/technical staff* Exceptional client relationship skills* Ability to find creative solutions and manage difficult situations with diplomacy* Must have strong business acumen, strategic thinking, presentation skills, training skills, and critical thinking skills* The successful candidate will exhibit strong teamwork and collaboration, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic* Credentialed Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) or equivalent work experienceLocation: Silver Spring, MD; Albany, NY; Atlanta, GA; or remote in either a Central or Eastern time zoneTravel: May include up to 50% domesticRelocation: Is not authorizedMust be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).Diverse & Inclusive 3M3M is a place where you can collaborate with other curious, creative people. Where your diverse talents, inclusiveness, initiative, and leadership are valued. Where you'll find challenging opportunities that make your career exciting and rewarding. With a diversity of people, global locations, technologies, and products, 3M is a place to grow and be rewarded for excellence.Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

Keywords: 3M Companies, Charleston , 3M HIS Client Success Manager (Remote in either Central or Eastern time zones), Executive , Charleston, West Virginia

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