Senior Director of Customer Support
Company: VirtualVocations
Location: Huntington
Posted on: May 3, 2025
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Job Description:
A company is looking for a Senior Director, Head of Customer
Support.
Key Responsibilities
Set the vision for exceptional customer support and transform it
into a competitive advantage
Drive a high-impact roadmap that integrates AI, automation, and
human support for personalized experiences
Redesign and optimize operational workflows to improve efficiency
and service delivery
Required Qualifications
8-10+ years of experience in managing and scaling customer
operations teams in consumer-tech environments
Deep experience in business operations and change management,
particularly in optimizing workflows
Proficient in analyzing large data sets and translating insights
into actionable strategies
Experience in leading cross-functional collaboration to drive
systems-level improvements
Forward-thinking in leveraging AI tools for enhancing customer
support efficiency
Keywords: VirtualVocations, Charleston , Senior Director of Customer Support, Executive , Huntington, West Virginia
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