Front Office Manager Raleigh Cardiac Center
Company: Raleigh General Hospital
Location: Beckley
Posted on: April 24, 2024
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Job Description:
Raleigh General Hospital -Who We Are:People are our passion and
purpose. Come work where you are appreciated for who you are not
just what you can do. Raleigh General Hospital is a 300 bed
facility caring for nearly 13,000 patients each year with over
50,000 being treated in our emergency room. We offer a wide range
of surgical services as well as specialty programs including
Cardiac CTA, Digital Mammography, and Trauma Services. Where We
Are:Beckley is an ideal place to live and boasts many scenic,
cultural, and recreational opportunities. From restaurants and
breweries to art galleries and unique attractions, Beckley is an
outdoor playground with something for all tastes. - Why Choose Us:
- - - - - - - - - Health (Medical, Dental, Vision) and 401K
Benefits for full-time employees - - - - - - - - - Competitive Paid
Time Off / Extended Illness Bank package for full-time employees -
- - - - - - - - Employee Assistance Program - mental, physical, and
financial wellness assistance - - - - - - - - - Educational
assistance and tuition assistance for qualified applicants - - - -
- - - - - Professional development opportunities and CE assistance
- - - - - - - - - And much more---Position Summary:The Front Office
Supervisor, under direction of the Clinic Coordinator and Market
Director, is responsible for, organizing, implementing and
supervising all front desk duties of the medical office and staff
in a smooth and efficient manner. -Acts as a liaison between the
providers and customers, vendors, and outside agencies.Assist in
all front office activities for the clinic charged with
oversightSupports, trains, assigns duties and supervises all clinic
clerical staff.Collaborates with other clinic staff as well as
other departments to facilitate and schedule patient careOversees
office and business supplies inventory, reordering and
storage.Ensures that appropriate information is shared within the
office for effective operations. Ensures confidentiality is
maintained in all aspects of the job.Ensures timely and accurate
customer services is provided at all times.Assists Director and
Growth and Outreach department with the creation, and
implementation of all new growth initiatives.Participates in the
development and implementation of patient satisfaction
improvements.Ensures company's policies and security requirements
are met at all times.Demonstrates excellent customer service
through his/her attitude and actions, consistent with standards
contained in the Vision, Mission, and Values of the organization.
Handles complaints and specific customer requests.Evaluates job
performance and initiates or recommends hiring, disciplinary
action, of staff for the clinic under direct supervision.Assists
Physicians Service Director and Market Manager with Monthly Staff
Meetings along with daily communications to clinic staff to ensure
an open line of communication at all timeEnsures timely completion
of office staff required in-services and
certifications.Participates in the development and implementation
provider and staff satisfaction improvements.Maintains compliance
with organizations policies, as well as established practices,
protocols, and procedures of the position, department and
applicable professional standards.Serves as a Patient and Staffing
Advocate ensuring the needs of both are communicated consistently
to the Market Director.Covers in various administrative roles in
the clinic as needed to ensure all vital roles are filled at all
timesPromotes a team-oriented atmosphere and takes initiative in
maintaining a safe clinical environmentMinimum Education
High school education required Required Skills
a. Significant working knowledge of computers, telephones, copy and
fax machines.
b. ECW, Athena and Meditech experience preferred or another form of
Electronic Medical Records
c. Must adhere to policies, procedures and regulations as outlined
in the clinic Policy and Procedure Manual. Must possess a high
degree of accuracy for the performance of job-related tasks and
functions.
d. Healthcare background including medical terminology, experience
with, coding, insurance billing and retrievals, and general
knowledge of the operation and administration of a medical office
is required. Previous medical office management experience
preferred (3-5 years).EEOC Statement:Raleigh General Hospital is
committed to providing Equal Employment Opportunities for all
applicants and employees and complies with all applicable laws
prohibiting discrimination against any employee or applicant for
employment because of color, race, sex, age, religion, national
origin, disability, genetic information, gender identity, sexual
orientation, veterans' status or any other basis protected by
applicable federal, state or local law.Equal opportunity and
affirmative action employers and are looking for diversity in
candidates for employment: Minority/Female/Disabled/Protected
Veteran
Keywords: Raleigh General Hospital, Charleston , Front Office Manager Raleigh Cardiac Center, Executive , Beckley, West Virginia
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