Director, Product Management
Company: Humana Inc
Location: Charleston
Posted on: November 16, 2023
|
|
Job Description:
DescriptionWe're seeking a Director of Product Management to
lead the evolution of myHumana Mobile Platform. This role is
pivotal in defining and driving the next mobile experience develops
product strategy/ roadmaps, delivers, and manages products for
members use. This role requires an in-depth understanding of how
organization capabilities interrelate across the function or
segment.ResponsibilitiesLocation: remoteThe Director, Product
Management Leads all phases of the product life cycle, from
inception to introduction into the marketplace, by developing
products to meet specific customer needs and achieve specific cost
and success outcomes. Once products are launched, monitors efficacy
of products, and uses customer and business partner feedback to
ensure products are meeting customer needs across each customer
segmentation, adjusting products over time to continue to achieve
the desired outcomes. Decisions are typically related to the
implementation of new/updated programs or large-scale projects for
the function and supportingtechnical/operationalprocedures and
processes, and implements strategic plans, drives goals and
objectives, and improves performance. Provides input into functions
strategy.As part of the Digital leadership team, the Director,
Mobile and Messaging will play a key role in maturing Humana's core
mobile payer, benefits, provider, and pharmacy experiences in
support of advancing the company's health first priorities. The
person in this role will move forward the digital vision of meeting
where the customers are and solving their needs in simplest
seamless experiences using the full palette of digital
technologies. A successful leader will be centered on the needs of
Humana's members by integrating the experience of Humana flagship
mobile app, Go 365 behavior health, and Pharmacy mobile
experiences. The product vision will seamlessly merge synchronous
and asynchronous messaging member experiences in the app experience
for a secure and convenient channel for member service.This role
will partner with key product, design, and engineering leaders
across the organization to define and drive mobile app roadmap
features solving for strategic pain points from the moment of need
for healthcare benefits, benefits selection, receiving healthcare
benefits, getting behavioral health cues and renewing membership
and each interaction in-between.This role will lead a set of
cross-functional, agile product teams to activate against each
aspect of roadmap and strategy for the flagship mobile app blending
technical knowledge, enterprise product experience, and
demonstrated ability to distill complexity into mobile experiences
that truly meet customer needs.The ideal candidate will be able to
navigate both strategic and tactical business, design, and
engineering challenges seamlessly and will serve as a key partner
across the Digital product organization with a diverse set of
internal stakeholders. This role will be a strong advocate for the
end user by developing deep understanding of their needs through
feedback and research. Establish KPIs and OKRs for the product team
and ensure alignment with senior leadership.Role Essentials
#J-18808-Ljbffr
Keywords: Humana Inc, Charleston , Director, Product Management, Executive , Charleston, West Virginia
Click
here to apply!
|