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Director, Product Management

Company: Humana Inc
Location: Charleston
Posted on: November 16, 2023

Job Description:

DescriptionWe're seeking a Director of Product Management to lead the evolution of myHumana Mobile Platform. This role is pivotal in defining and driving the next mobile experience develops product strategy/ roadmaps, delivers, and manages products for members use. This role requires an in-depth understanding of how organization capabilities interrelate across the function or segment.ResponsibilitiesLocation: remoteThe Director, Product Management Leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, monitors efficacy of products, and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes. Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supportingtechnical/operationalprocedures and processes, and implements strategic plans, drives goals and objectives, and improves performance. Provides input into functions strategy.As part of the Digital leadership team, the Director, Mobile and Messaging will play a key role in maturing Humana's core mobile payer, benefits, provider, and pharmacy experiences in support of advancing the company's health first priorities. The person in this role will move forward the digital vision of meeting where the customers are and solving their needs in simplest seamless experiences using the full palette of digital technologies. A successful leader will be centered on the needs of Humana's members by integrating the experience of Humana flagship mobile app, Go 365 behavior health, and Pharmacy mobile experiences. The product vision will seamlessly merge synchronous and asynchronous messaging member experiences in the app experience for a secure and convenient channel for member service.This role will partner with key product, design, and engineering leaders across the organization to define and drive mobile app roadmap features solving for strategic pain points from the moment of need for healthcare benefits, benefits selection, receiving healthcare benefits, getting behavioral health cues and renewing membership and each interaction in-between.This role will lead a set of cross-functional, agile product teams to activate against each aspect of roadmap and strategy for the flagship mobile app blending technical knowledge, enterprise product experience, and demonstrated ability to distill complexity into mobile experiences that truly meet customer needs.The ideal candidate will be able to navigate both strategic and tactical business, design, and engineering challenges seamlessly and will serve as a key partner across the Digital product organization with a diverse set of internal stakeholders. This role will be a strong advocate for the end user by developing deep understanding of their needs through feedback and research. Establish KPIs and OKRs for the product team and ensure alignment with senior leadership.Role Essentials

  • A minimum of bachelor's degree for this role
  • 10 or more years of experience in product management including platforms, strategic planning and data management.
  • 5 or more years of people management experience and leading multiple scrum teams
  • Proven experience overseeing all elements of the product development lifecycle for Mobile Apps for both iOS and Android.
  • Keen sense of good UX and visual design, ability to test strong hypothesis through A/B tests and continuous assessments of member behavior and insights through dashboards and analytics.
  • Strong understanding of the digital platform ecosystems, health care digital landscape and passion and awareness of new innovations and changing customer habits
  • Ability to leverage customer insights, feedback, financials, compliance and risk data to define product features and roadmap in partnership with other SMEs.
  • Industry knowledge and expertise of app ecosystem and messaging channels such as email, mobile-SMS and in-app personalized targeting
  • Strong analytic, organization and problem-solving skills enabling sound decision making.
  • Experience with cloud-based customer experience and ability to manage large platforms.
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
  • Experience with influencing and leading leaders driving high performing team.
  • Demonstrated success of driving results through OKR management
  • Strong understanding of business strategy and demonstrating delivery of strategy
  • Enthusiasm positive bend and self-motivation is essential; a confident change-agent.
  • Strong presentation skills (oral and written)Role Desirables
    • MBA, or MS in computer sciences/data engineering
    • Work experience in cloud data platforms, marketing data management, data architecture, omni-channel customer identity management, analytics, and customer journey
    • Technology expert with experience leading technology teams and managing vendor relationships.Additional InformationHumana is an organization with careers that change lives-including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you're ready to help people achieve lifelong well-being and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.#LI-RemoteScheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$164,700 - $226,600 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Keywords: Humana Inc, Charleston , Director, Product Management, Executive , Charleston, West Virginia

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