Dealer Relationship Manager (DRM)

Company: Stellantis Financial Services US
Location: Charleston
Posted on: May 28, 2023

Job Description:

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.Summary Responsible for managing an assigned territory, comprised of Stellantis (STLA) OEM automobile dealerships, to achieve the desired product penetration of indirect auto finance retail installment and lease contracts, commercial fleet accounts and floor plan opportunities in-line with corporate objectives. The Dealer Relationship Manager (DRM) will provide exceptional customer service through satisfaction of the business needs of assigned dealers, OEM partners, and Stellantis Financial Services US Corp. (SFS). This team member s responsibilities include, but are not limited to, promoting and providing training and support for a full credit spectrum of products ranging from Subprime to Prime from SFS. The DRM s daily focus will be on building value-added relationships with their dealer base by collaborating with them to develop and implement plans which improve the dealership s profitability and sales. Essential Duties and Responsibilities include the following. Other duties may be assigned. Serves as the lead point of contact for all dealer relationship matters. This includes retail consumer indirect finance, leasing, floor plan lead generation and small business fleet development lead generation. Develop and conduct effective training to achieve target application and contract volume penetration objectives through SFS OEM dealerships. Ensure that the SFS relationship adds value to the dealership by supporting the achievement of their goals and objectives as well as those of SFS. Conducts effective training on SFS credit guidelines with the dealership's sales managers (including internet) & finance managers to effectively maximize production. Maintains production through establishing relationships with existing dealership personnel, as well as developing new relationships as new employees are introduced which impact SFS production. Develops collaborative, working relationships with the credit and funding departments to achieve desired volume and customer satisfaction levels. Works with loan officer and funder to assist dealerships in resolving problems with contracts received in house. Communicates frequently with the Regional Sales Manager in a collaborative manner to keep them involved in the progress within the territory. Be the Manager; identify problems and offer solutions. Provide stellar customer service through daily interaction with all internal and external associates and dealers. Analyze available data to identify challenges and trends within assigned markets. Prepares weekly itineraries, weekly call reports, mileage logs as required to maximize production, sales and service responsibilities. Actively participate in Weekly Sales Roundtable conference calls with Regional Team Members. Attend ad hoc calls and meetings as required. Responsible for collection of monies owed to SFS as well as any repurchases required due to imperfection of lien or other breach of the dealership agreement. Submits expense reports and mileage logs in a timely manner to their manager. Complies with all company policies and procedures as outlined in the Employee Handbook. Completes all required training classes in a timely and proficient manner. This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth. It is the DRMs responsibility to safeguard this information. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience The knowledge, skills and abilities are typically acquired through the completion of a high school diploma or a general education degree (GED); three to five years successful experience as a Dealer Relationship Manager for an indirect auto finance company in a successful production environment. Previous experience as a sales representative in a Captive Finance environment is preferred. Proven retail automotive experience, preferably as a finance manager, finance director or sales manager is a plus. Language Skills Ability to read, comprehend and provide instructions and correspondence at the appropriate level. Ability to effectively present information one-on-one or small group situations to dealers, and other team members.Technology Communication Skills Ability to use the telephone, email, text or video conferencing to effectively conduct sales or service interviews.Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Computer Skills To perform this job successfully, an individual should have basic MS Office; MS Excel software and MS Word software. Should be able to navigate in a MS10 environment for MS Outlook email and scheduling platforms.Certificates, Licenses, Registrations Current valid driver's license, auto insurance coverageOther Skills and Abilities Read and interpret all three major credit bureaus, TransUnion, Experian and Equifax Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is required to work remotely from a corporate or home office as well as manage a field presence to maintain a larger number of dealership prospects and existing customer base. Employee may be required to conduct overnight travel to meet the demands of their dealer base. Employee will be required to report to a Regional Manager, in a collaborative manner, to keep them abreast of all developments within the market. Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.PDN-992339de-25ec-49b6-a432-2746a76b324d

Keywords: Stellantis Financial Services US, Charleston , Dealer Relationship Manager (DRM), Executive , Charleston, West Virginia