Dealer Relationship Manager (DRM)
Company: Stellantis Financial Services US
Location: Charleston
Posted on: May 28, 2023
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Job Description:
Stellantis Financial Services (SFS) is the new captive finance
company for one of the world's leading automakers and a mobility
provider with iconic brands including Abarth, Alfa Romeo, Chrysler,
Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati,
Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.Our exciting
growth provides opportunities to advance your career as we
successfully lead products and services from a small to midsize
company in just a few years. Join our world class team and culture
and contribute to our core mission which is enhancing our
customer's experience.Summary Responsible for managing an assigned
territory, comprised of Stellantis (STLA) OEM automobile
dealerships, to achieve the desired product penetration of indirect
auto finance retail installment and lease contracts, commercial
fleet accounts and floor plan opportunities in-line with corporate
objectives. The Dealer Relationship Manager (DRM) will provide
exceptional customer service through satisfaction of the business
needs of assigned dealers, OEM partners, and Stellantis Financial
Services US Corp. (SFS). This team member s responsibilities
include, but are not limited to, promoting and providing training
and support for a full credit spectrum of products ranging from
Subprime to Prime from SFS. The DRM s daily focus will be on
building value-added relationships with their dealer base by
collaborating with them to develop and implement plans which
improve the dealership s profitability and sales. Essential Duties
and Responsibilities include the following. Other duties may be
assigned. Serves as the lead point of contact for all dealer
relationship matters. This includes retail consumer indirect
finance, leasing, floor plan lead generation and small business
fleet development lead generation. Develop and conduct effective
training to achieve target application and contract volume
penetration objectives through SFS OEM dealerships. Ensure that the
SFS relationship adds value to the dealership by supporting the
achievement of their goals and objectives as well as those of SFS.
Conducts effective training on SFS credit guidelines with the
dealership's sales managers (including internet) & finance managers
to effectively maximize production. Maintains production through
establishing relationships with existing dealership personnel, as
well as developing new relationships as new employees are
introduced which impact SFS production. Develops collaborative,
working relationships with the credit and funding departments to
achieve desired volume and customer satisfaction levels. Works with
loan officer and funder to assist dealerships in resolving problems
with contracts received in house. Communicates frequently with the
Regional Sales Manager in a collaborative manner to keep them
involved in the progress within the territory. Be the Manager;
identify problems and offer solutions. Provide stellar customer
service through daily interaction with all internal and external
associates and dealers. Analyze available data to identify
challenges and trends within assigned markets. Prepares weekly
itineraries, weekly call reports, mileage logs as required to
maximize production, sales and service responsibilities. Actively
participate in Weekly Sales Roundtable conference calls with
Regional Team Members. Attend ad hoc calls and meetings as
required. Responsible for collection of monies owed to SFS as well
as any repurchases required due to imperfection of lien or other
breach of the dealership agreement. Submits expense reports and
mileage logs in a timely manner to their manager. Complies with all
company policies and procedures as outlined in the Employee
Handbook. Completes all required training classes in a timely and
proficient manner. This position involves regular access to
specified personal information of consumers, including, but not
limited to, Social Security numbers and dates of birth. It is the
DRMs responsibility to safeguard this information. Qualifications
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.Education and/or Experience The knowledge, skills and
abilities are typically acquired through the completion of a high
school diploma or a general education degree (GED); three to five
years successful experience as a Dealer Relationship Manager for an
indirect auto finance company in a successful production
environment. Previous experience as a sales representative in a
Captive Finance environment is preferred. Proven retail automotive
experience, preferably as a finance manager, finance director or
sales manager is a plus. Language Skills Ability to read,
comprehend and provide instructions and correspondence at the
appropriate level. Ability to effectively present information
one-on-one or small group situations to dealers, and other team
members.Technology Communication Skills Ability to use the
telephone, email, text or video conferencing to effectively conduct
sales or service interviews.Mathematical Skills Ability to
calculate figures and amounts such as discounts, interest,
commissions and percentages.Reasoning Ability Ability to apply
common sense understanding to carry out detailed but uninvolved
written or oral instructions. Ability to deal with problems
involving a few concrete variables in standardized
situations.Computer Skills To perform this job successfully, an
individual should have basic MS Office; MS Excel software and MS
Word software. Should be able to navigate in a MS10 environment for
MS Outlook email and scheduling platforms.Certificates, Licenses,
Registrations Current valid driver's license, auto insurance
coverageOther Skills and Abilities Read and interpret all three
major credit bureaus, TransUnion, Experian and Equifax Physical
Demands The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this Job, the
employee is regularly required to stand; walk; sit; use hands to
finger, handle, or feel and talk or hear. The employee is
frequently required to reach with hands and arms. The employee must
occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision.Work
Environment The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Employee is required to work remotely from a
corporate or home office as well as manage a field presence to
maintain a larger number of dealership prospects and existing
customer base. Employee may be required to conduct overnight travel
to meet the demands of their dealer base. Employee will be required
to report to a Regional Manager, in a collaborative manner, to keep
them abreast of all developments within the market. Stellantis
Financial Services, Inc (SFS) is an equal opportunity employer and
is committed to providing its employees an environment that is free
of harassment, discrimination and intimidation. It is the policy of
SFS to comply with all applicable employment laws and regulations
and to provide equal opportunity for all qualified persons and to
not discriminate against any employee or applicant for employment
because of race, color, religion, sex, age, national origin,
disability, pregnancy, sexual orientation, veteran status, gender
identity or expression, change of sex, and/or transgender status or
any protected status. Candidates must possess authorization to work
in the United States. This policy applies to recruitment and
placement, promotion, training, transfer, retention, rate of pay
and all other terms and conditions of employment. Employment and
promotion decisions will be based solely on merit, ability,
achievement, experience, conduct and other legitimate business
reasons.PDN-992339de-25ec-49b6-a432-2746a76b324d
Keywords: Stellantis Financial Services US, Charleston , Dealer Relationship Manager (DRM), Executive , Charleston, West Virginia
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