Operations Manager

Company: United Bank
Location: Charleston
Posted on: May 21, 2023

Job Description:

Job DescriptionThe Operations Manager is responsible for the ongoing activities of a designated unit or work group and oversees the professional, technical, supervisory, and/or production personnel assigned thereto. - The Operations Manager adapts plans and adjusts priorities to align with the strategic direction of Operations overall, the availability of resources, and production challenges that may occur from time to time. - S/He provides technical guidance to employees, colleagues, and customers, as needed, and fulfills compliance and risk management responsibilities within assigned areas of responsibility. -RESPONSIBILITIES:Works through assigned staff to deliver accurate, efficient, and timely results that comply with Bank policy/procedures, including Compliance and Risk Management requirements.Creates and maintains a positive and professional work environment for assigned staff, including the provision of training and feedback necessary to develop subordinates capable of assuming additional responsibility within the organization.Works with support staff, both internal and vendor-based, to address production problems and provide enhanced service through controlled changes to system parameters, procedures, workflows, and available options. - Ensures all changes are tested, documented and communicated prior to implementation. Provides input to annual budgets and ensures that controllable expenses, including compensation, supplies, travel, and telecommunications are reasonable and appropriate. Analyzes and reports on service levels, key volume indicators, and key risk indicators as may be defined from time to time. - Recommends and, in some cases, initiates action to address adverse performance issues. Understands and assesses risk and compliance issues within assigned area of responsibility and reports/resolves them, as appropriate; is aware of reasonably anticipated threats and prepares accordingly.QualificationsCompany ProfileAt United, we value all of the relationships we have built since 1839. We are committed to providing each relationship with an unmatched level of service. While we offer competitive products, services, rates, and technology, the level of service we provide and our commitment to building relationships is what sets us apart from our competitors. Our 211 full-service banking offices and 15 loan origination offices in West Virginia, Maryland, Virginia, Ohio, Georgia, Pennsylvania, North Carolina, South Carolina and Washington, D.C. are each built on customer service and commitment to the community. United is backed by a history of safe, sound and secure banking practices that have allowed us to navigate through decades of changing economic environments. Because of this, our employees, customers, shareholders and communities can rely on us to be their banking partner for decades to come. Member FDIC. Equal Housing Lender. Equal Opportunity Employer.

Keywords: United Bank, Charleston , Operations Manager, Executive , Charleston, West Virginia