Assistant General Manager Specialist

Company: Marriott
Location: Charleston
Posted on: January 23, 2023

Job Description:

Additional Information Marriott Select BrandsJob Number 22218854Job Category Rooms & Guest Services OperationsLocation Western Regional Office, 17872 Gillette Avenue Suite 300, Irvine, California, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYMAJOR FUNCTIONS:The Assistant General Manager Specialist has operational and limited financial responsibility for a given CRST hotel for the length of the assignment. The Assistant General Manager Specialist operates any and all hotel departments according to the Brand Standards and the directive of the Regional Manager.PRIMARY RESPONSIBILITIES:

• Assume the role of the Assistant General Manager at the assigned hotel.
• Have a working about assigned hotels Operating, Financial and Sales and Marketing procedures and goals.
• Complete all Assistant General Manager or Department Manager duties at the given hotel.
• Ensure compliance with QA at the assigned hotel.
• Perform QA self audits at any given hotel.
• Be a Brand Champion; support all Brand and Regional initiatives with active participation.
• Be an Ambassador for sharing best practices with all the hotels in the Region.
• Conduct region/area wide training for new initiatives and current Brand Standards for Operations Managers.
• Participate and support the Regions Specialist Team initiatives.
• Have working knowledge of the CYRB, the Bistro be able to manage daily operations of a CYRB hotel.
• Have working knowledge off all CRST hotels current promotion and program offerings.ESSENTIAL FUNCIONS:Guest Relations
  • Provide a model behavior for guest service at the given hotel. Extend professional courtesy to all guests.
  • Support or create SMART Guest Service goals and post expectations and results visible to all associates.
  • Respond to all guest service issues and inquiries in a professional timely manner.
  • Provide Service Training by delivering the Brand specific Service Training modules.Associate Relations
    • Support or create Associate Satisfaction goals of the hotel by monitoring compliance of the hotels action steps.
    • Conduct Associate Satisfaction.
    • Support or implement the Get On Board and New Associate training process.
    • Support or create Operations Managers technical and leadership skill development plans.
    • Ensure Brand Standard Service training compliance.
    • Provide Benefits information by using tools available in MyHR Website.
    • Support Marriotts Guarantee of Fair Treatment policy
    • Conduct weekly Leadership Staff Meetings.Financial and Administrating Responsibilities
      • Review or create the given hotels financial reports: Budget, Profit and Loss Statement, Labor Statistics, Distribution Summary, Food and Beverage Recap, Wage progress and Forecast Reports. Support current or create financial action steps to achieve the hotels goals.
      • Complete or review the given hotels Period End Critique document. Prepare for and Participate in the Period End Critique process with the Regional Director, Owner/ Asset Manager.
      • Review or create the given hotels compliance with all of the Marriott Corporate Accounting procedures.
      • Review the assigned hotels ADA Plan.
      • Review or create the assigned hotels Sales Forecast.
      • Monitor the hotels purchases and ensure financial checkbook accounting compliance.Sales and Marketing Responsibilities
        • Represent the assigned hotel in Cluster Revenue and Sales and Marketing meetings.
        • Review the support the given hotels major accounts and current Sales and Marketing action plan.
        • Monitor daily sales strategy; make recommendation to the Revenue Manager to adjust daily inventory restriction to maximize revenue.
        • Review and utilize fully the assigned hotels sales engines.Technical
          • Have working knowledge to operate the following software:
          • PMS, MARSHA, Microsoft Office, Outlook.
          • Have working knowledge to access the following to on-line information:
          • OnDemand, PeopleSoft, MRDW, Marrpay, Marriott Global Source, Peoplesoft 8.8, MIFS and Marriott.com
          • Produce clear, accurate and well-written documents in representation of the hotel or the Region/Area.Other
            • Comply with Marriotts Travel and Business Expense Reimbursement Corporate Policy (MIP 44)
            • Report Payroll Time Date accurately and promptly to the Payroll Administrator.
            • Provide a written report of accomplishments and follow up plans and actions to each assigned hotel.
            • Create yearly SMART LPP goals that support the Region and the Brand and monitor compliance.
            • Solicit performance comments from visited hotels and incorporate learning in the personal development plan.California Applicants Only : The salary range for this position is $64,480.00 to $112,470.00 annually.Colorado Applicants Only : The salary range for this position is $53,625.00 to $102,245.00 annually.New York City & Westchester County, NY Applicants Only : The salary range for this position is $64,886.00 to $112,470.00 annually.Washington Applicants Only : The salary range for this position is $65,478.40 to $112,470.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.4616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Keywords: Marriott, Charleston , Assistant General Manager Specialist, Executive , Charleston, West Virginia