Customer Success Manager
Company: Change Healthcare
Location: Charleston
Posted on: January 19, 2023
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Job Description:
Change Healthcare is a leading healthcare technology company
with a mission to inspire a better healthcare system. We deliver
innovative solutions to patients, hospitals, and insurance
companies to improve clinical decision making, simplify financial
processes, and enable better patient experiences to improve lives
and support healthier communities. Work Location:+ Fully Remote -
U.S. Position: The Customer Success Manager (CSM) is a
client-facing role, responsible for the planning, implementation,
execution, and successful completion of client risk adjustment &
HEDIS projects with a key focus on client satisfaction, retention
and growth. The CSM identifies relevant standards, metrics and
resources in order to implement and monitor projects while
identifying and resolving barriers, recognizing opportunities and
risks and communicating project updates through appropriate
mechanisms. The CSM builds & maintains strong and effective
relationships with client leaders and Change Healthcare internal
team members to ensure deliverables are on track to meet contract
milestones and requirements, and to meet or exceed client's
expectations. Core Responsibilities:+ Serve as a subject matter
expert on the Chart Retrieval & Clinical Review plat?form,
including interactions with and impacts on adjacent Change
Healthcare services.+ Build and maintain effective and close
partnerships with Client leaders that promote retention, loyalty
and support growth+ Consult with clients and relevant internal
stakeholders to design and deploy a Customer Success strategy that
is aligned with SOW and regulatory requirements.+ Comprehensively
plan, develop, execute, lead and monitor client program
implementations and production projects+ Support client learning
and improvement by partnering with clients, being consultative,
sharing best practices, maintaining trust and providing actionable
data.+ Monitor and track all aspects of the project, including
productivity, quality and financial milestones, deliverables, and
timelines.+ Work cross-functionally within all areas of the
organization to ensure client satisfaction, meet deliverables,
communicate risks, and implement solutions.+ Represent the voice of
customer, communicate client requests for product and service
enhancements and help develop prioritized enhancements.+ Ability to
work independently, managing multiple priorities with demanding
timelines Requirements:+ 7+ years of experience in Customer
Success/Program Management, project management, Risk
Adjustment/Quality programs+ 4+ years leading client
implementations and support in the healthcare industry, including
independently managing multiple complex projects/initiatives with
competing priorities and deadlines+ 7+ years of experience in
Customer Success/Program Management, project management, Risk
Adjustment/Quality programs+ 4+ years leading client
implementations and support in the healthcare industry, including
independently managing multiple complex projects/initiatives with
competing priorities and deadlines Preferred Qualifications:+
Bachelor's degree or equivalent experience preferably in Business,
Technology, Finance, Health Administration or related field+
Excellent interpersonal skills - good listener, critical thinking,
effective communicator, creative, intellectual curiosity,
self-starter & team player.+ Problem solver with an entrepreneurial
mindset that can effectively manage multiple projects across
internal & external stakeholders+ Ambitious, yet patient and
principled. Committed to excellence, and delivering results in an
honest, purposeful way+ Organized/disciplined - can plan work and
work a plan. Proven self-starter, can manage multiple, competing
priorities, able to work and learn independently.+ Articulate,
assertive and persuasive with the ability to adapt communication
style and approach to audiences at all levels+ Proficiency with
evaluating, benchmarking and improving business processes+
Demonstrated ability to communicate analysis, including trends and
opportunities, to leadership and stakeholders+ Substantial
organizational skills and attention to detail, and ability to
prioritize/organize/multi-task and meet multiple deadlines Working
Conditions/Physical Requirements:+ General office demands Travel:+
Up to 15% travel+ Employees in roles that require travel will need
to be able to qualify for a company credit card or be able to use
their own personal credit card for travel expenses and submit for
reimbursement. Unique Benefits*:+ Flexible work environments+
Ready, Set, Grow Career Development Center & access to Change
Healthcare University for continuous professional learning &
development with more than 5,000 training assets+ Volunteer days,
employee giving and matching gifts programs, community awards and
dollars for doers, community partnerships+ Employee wellbeing
programs and generous health plans+ Educational assistance
programs+ US 401(k) or Group RRSP (Canada) savings plans with
matching employer contributions+ Be sure to ask our Talent Advisors
for more information on location specific benefits and paid time
off policies+ Learn more at https://careers.changehealthcare.com+
*Eligibility for some benefits may be limited or not available for
part-time employees, be sure to speak with your Talent Advisor.
Diversity and Inclusion:+ At Change Healthcare, we include all. We
celebrate diversity and inclusivity, respect each other and value
our unique experiences. By being our authentic selves, we bring
different perspectives into our work and relationships.+ Business
Resource Groups (BRGs) play a central role in advancing diversity
and inclusion at Change Healthcare. They deepen our understanding
of different cultures, people, and experiences, and help foster an
inclusive workplace. Change offers eight (8) BRGs. Learn more at
https://careers.changehealthcare.com/diversity Feeling Inspired?
Ready to #MakeAChange? Apply today! #li-remoteNew York and New
Jersey Residents Only: The salary range for New York City, NY and
Westchester County, NY is $101,315 - $196,440. The salary range for
Ithaca, NY is $88,100- $163,700. The salary range for Jersey City,
NJ is $105,720 - $196,440. Pay is based on several factors
including but not limited to education, work experience,
certifications, etc. In addition to your salary, Change Healthcare
offers benefits such as a comprehensive benefits package, incentive
and recognition programs, equity and 401k contribution (all
benefits are subject to eligibility requirements). No matter where
or when you begin a career with Change Healthcare, you'll find a
far-reaching choice of benefits and incentives.California /
Colorado / New Jersey / New York / Rhode Island / Washington
Residents Only:The applicable base pay for your state is listed
below. Pay is based on several factors including but not limited to
education, work experience, certifications, etc. In addition to
your salary, Change Healthcare offers benefits such as a
comprehensive benefits package, incentive and recognition programs,
equity and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with Change Healthcare, you'll find a far-reaching choice of
benefits and incentives.The base pay range for this position is
$79,290.00 - $196,440.00 Diversity, Equity & Inclusion : ---At
Change Healthcare, we include all. We celebrate diversity and
inclusivity, respect each other and value our unique experiences.
By being our authentic selves, we bring different perspectives into
our work and relationships.---Business Resource Groups (BRGs) play
a central role in advancing diversity and inclusion at Change
Healthcare. They deepen our understanding of different cultures,
people, and experiences, and help foster an inclusive workplace.
Change offers eight (8) BRGs. Learn more at
https://careers.changehealthcare.com/diversity Feeling Inspired?
Ready to #MakeAChange? Apply today! COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety
and well-being of our team members and our communities. As such,
some individuals may be required to disclose COVID-19 vaccination
status prior to or during employment. Certain roles may require
COVID-19 vaccination and/or testing as a condition of employment.
Change Healthcare adheres to COVID-19 vaccination regulations as
well as all client COVID-19 vaccination requirements and will
obtain the necessary information from candidates prior to
employment to ensure compliance. Equal Opportunity/Affirmative
Action Statement Change Healthcare is an equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, age, sex,
sexual orientation, gender identity, genetic information, national
origin, disability, or veteran status. To read more about
employment discrimination protections under federal law, read EEO
is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the
supplemental information at
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf
.If you need a reasonable accommodation to assist with your
application for employment, please contact us by sending an email
to Click here
https://www.dol.gov/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf
to view our pay transparency nondiscrimination policy. California
(US) Residents: By submitting an application to Change Healthcare
for consideration of any employment opportunity, you acknowledge
that you have read and understood Change Healthcare's Privacy
Notice to California Job Applicants Regarding the Collection of
Personal Information
(https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants)
. Change Healthcare maintains a drug free workplace and conducts
pre-employment drug-testing, where applicable, in accordance with
federal, state and local laws.Change Healthcare is an equal
opportunity employer. All qualified applicant will reveive
consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, genetic
information, national origin, disability, or veteran status.
Keywords: Change Healthcare, Charleston , Customer Success Manager, Executive , Charleston, West Virginia
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