Customer Success Manager

Company: Change Healthcare
Location: Charleston
Posted on: January 19, 2023

Job Description:

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities. Work Location:+ Fully Remote - U.S. Position: The Customer Success Manager (CSM) is a client-facing role, responsible for the planning, implementation, execution, and successful completion of client risk adjustment & HEDIS projects with a key focus on client satisfaction, retention and growth. The CSM identifies relevant standards, metrics and resources in order to implement and monitor projects while identifying and resolving barriers, recognizing opportunities and risks and communicating project updates through appropriate mechanisms. The CSM builds & maintains strong and effective relationships with client leaders and Change Healthcare internal team members to ensure deliverables are on track to meet contract milestones and requirements, and to meet or exceed client's expectations. Core Responsibilities:+ Serve as a subject matter expert on the Chart Retrieval & Clinical Review plat?form, including interactions with and impacts on adjacent Change Healthcare services.+ Build and maintain effective and close partnerships with Client leaders that promote retention, loyalty and support growth+ Consult with clients and relevant internal stakeholders to design and deploy a Customer Success strategy that is aligned with SOW and regulatory requirements.+ Comprehensively plan, develop, execute, lead and monitor client program implementations and production projects+ Support client learning and improvement by partnering with clients, being consultative, sharing best practices, maintaining trust and providing actionable data.+ Monitor and track all aspects of the project, including productivity, quality and financial milestones, deliverables, and timelines.+ Work cross-functionally within all areas of the organization to ensure client satisfaction, meet deliverables, communicate risks, and implement solutions.+ Represent the voice of customer, communicate client requests for product and service enhancements and help develop prioritized enhancements.+ Ability to work independently, managing multiple priorities with demanding timelines Requirements:+ 7+ years of experience in Customer Success/Program Management, project management, Risk Adjustment/Quality programs+ 4+ years leading client implementations and support in the healthcare industry, including independently managing multiple complex projects/initiatives with competing priorities and deadlines+ 7+ years of experience in Customer Success/Program Management, project management, Risk Adjustment/Quality programs+ 4+ years leading client implementations and support in the healthcare industry, including independently managing multiple complex projects/initiatives with competing priorities and deadlines Preferred Qualifications:+ Bachelor's degree or equivalent experience preferably in Business, Technology, Finance, Health Administration or related field+ Excellent interpersonal skills - good listener, critical thinking, effective communicator, creative, intellectual curiosity, self-starter & team player.+ Problem solver with an entrepreneurial mindset that can effectively manage multiple projects across internal & external stakeholders+ Ambitious, yet patient and principled. Committed to excellence, and delivering results in an honest, purposeful way+ Organized/disciplined - can plan work and work a plan. Proven self-starter, can manage multiple, competing priorities, able to work and learn independently.+ Articulate, assertive and persuasive with the ability to adapt communication style and approach to audiences at all levels+ Proficiency with evaluating, benchmarking and improving business processes+ Demonstrated ability to communicate analysis, including trends and opportunities, to leadership and stakeholders+ Substantial organizational skills and attention to detail, and ability to prioritize/organize/multi-task and meet multiple deadlines Working Conditions/Physical Requirements:+ General office demands Travel:+ Up to 15% travel+ Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement. Unique Benefits*:+ Flexible work environments+ Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets+ Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships+ Employee wellbeing programs and generous health plans+ Educational assistance programs+ US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions+ Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies+ Learn more at https://careers.changehealthcare.com+ *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor. Diversity and Inclusion:+ At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.+ Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to #MakeAChange? Apply today! #li-remoteNew York and New Jersey Residents Only: The salary range for New York City, NY and Westchester County, NY is $101,315 - $196,440. The salary range for Ithaca, NY is $88,100- $163,700. The salary range for Jersey City, NJ is $105,720 - $196,440. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you'll find a far-reaching choice of benefits and incentives.California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you'll find a far-reaching choice of benefits and incentives.The base pay range for this position is $79,290.00 - $196,440.00 Diversity, Equity & Inclusion : ---At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.---Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to #MakeAChange? Apply today! COVID Vaccination Requirements We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf .If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to Click here https://www.dol.gov/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy. California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) . Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Keywords: Change Healthcare, Charleston , Customer Success Manager, Executive , Charleston, West Virginia