Remote Manager, Area Service - Northeast

Company: Canon Medical Systems
Location: Charleston
Posted on: November 23, 2022

Job Description:

This position is remote based. The designated Manager can reside in any of the following locations:

West VA, Western PA, MD, DE or Washington DC.

• Effectively manage Area's expense goals and objectives. Know the competition; implement effective strategies and tactics in the marketplace to achieve revenue and margin objectives.
• Establish and maintain effective relationships with customers. Develop and maintain customer satisfaction through personal contact and prompt resolution of service problems. Communicate unresolved/escalating problems to Zone Service Manager and/or other appropriate personnel.
• Aggressively sell Service contracts, negotiate in tough situations to win business and maintain Area and Zone objectives. Manage contract compliance and is up-to-date on the applicable Federal, State and Local laws, including Regulatory laws.
• Build and coach effective local customer teams; let people be responsible for their work; share ownership and visibility; define success in terms of the whole team.
• Coach Customer Engineers to effectively deliver customer solutions.
• Determine Area?s technical training requirements and implement plans to achieve customer satisfaction and technical competence.
• Plan for the acquisition and effective utilization of company assets (e.g., tools, test equipment, automobiles, and facilities).
• Team with Sales personnel to win business and resolve customer issues. Provide Sales support such as lead referral; provide input into RFP responses.
• Ensures that the requirements of compliance and safety programs are completed on a timely basis including CMSU policies, procedures, environmental, safety and health laws.
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Keywords: Canon Medical Systems, Charleston , Remote Manager, Area Service - Northeast, Executive , Charleston, West Virginia