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General Manager

Company: Embassy Suites Charleston
Location: Charleston
Posted on: September 17, 2022

Job Description:

Job Description

Due to a recent promotion, Atrium Hospitality is looking for a new General Manager for the Embassy Suites Charleston West Virginia, a 253 room hotel with 38,000 sqft of meeting space located right next to the Town Center Mall.

At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a dynamic General Manager to provide leadership, guidance and support to the team while fostering the Atrium Hospitality culture to deliver an excellent guest and associate experience while leading the operations and financial performance of the hotel.

Salary: $115,000- $130,000 plus 25% bonus potential

This role plays an important part in our culture:

Service: We will help to deliver the best guest experience possible. Providing a home away from home for our guests, making them feel safe and welcome.


- You will lead the team to achieve Atrium's service and satisfaction goals through positive guest experiences and social mediapresence
- You will have active involvement in the Sales and Revenue Management function based on Atrium standards. Supporting sales and revenue through outstanding guest service to each guest and group, including implementingand maintaining local and national sales/marketing programs

Perseverance: We will be better today than we were yesterday and your passion for learning and development will help you to grow and us to be better.

- You will manage loss prevention and risk management policies, safety standards and claimsreporting
- You will manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementingdiscipline

Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

- You will empathize and engage with associates tocontinuallyimprove hotelculture and embrace Atrium core values
- You will maintain an atmosphere within the property that encourages an exchange of information and builds rapport between employees and management.
Respect: We will treat others the way we would like to be treated.

-You will value everyone's contribution to the team, and we will value your contribution as a key part of our success
- You will play an integralleadershiprole in the community and maintaining a positive image for the property andAtrium

Innovation: We strive to develop, share and implement new thoughts, ideas, and methods that improve our company, our operations, and the guest and associate experience.

- You will be creative with the use of brand tools and other resources to ensure all current and future guest expectations aremet
- You will be innovative with how you direct, manage, and oversee revenue generation and profitability for the property
-You will lead Capital recommendations to improve property operations.

Teamwork: Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

- You will be collaborating on development and execution of operational plans for the hotel, ensuring that revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotelbudget
- You will maintain a positive teamwork environment at the property by building an outstanding team of the best talent,leading,and inspiring all employees to work to their highest capabilitiestoachieve the highest possible standards and holding the team accountable for results.

What kind of leader will be successful in this role?

-Someone with 2+ years experience as a General Manager of a hotel/resort. As this role is leading a branded property, having previous experience in the role is important.
-Someone with extensive rooms and F&B experience. Hotels are complex operations that require someone to have knowledge of how to have positive impact in all areas.
-Someone with working knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. As a General Manager you will have involvement in all areas, requiring experience in the uniqueness of each situation and how to best handle them.
-Someone with a Bachelor's degree in hotel management, business, or related field; or equivalent combination of education and experience.
-Someone with experience using multiple systems to include but not limited to, Microsoft suite, cloud-based apps, standard hotel property management systems. Having this experience previously allows for someone to get settled in easier
-Someone with the ability to navigate the property for up to four (4) hour intervals. Our General Managers are hands-on leaders and inspire best by being out with their teams.

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Keywords: Embassy Suites Charleston, Charleston , General Manager, Executive , Charleston, West Virginia

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